Customer Support Specialist — Tech-Savvy FinCrime Focus

Emma - we are hiring!; Greater London; Vor Ort; GBP 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Vitality Membership

Health care

Dental care

Pension Contribution

Holiday Allowance

Paid Sick Leave

MacBook

Annual Salary Review

Regular Socials

Zusammenfassung

Emma in London is seeking a hands-on Customer Support Specialist to join our high-performance team. You will provide exceptional support across all channels, resolve inquiries with empathy, and help customers navigate our financial tools.

With 2+ years in customer service and experience with Crisp/Intercom or Zendesk, you will thrive in a fast-paced startup culture and contribute to improving our financial life for millions.

Qualifikationen

• 2+ years of experience in customer service.
• Experience with technical support.
• Excellent organisational skills.
• Interest in learning about financial crime.
• Experience with Crisp or Intercom/Zendesk.

Aufgaben

• Provide exceptional customer support across all channels.
• Handle sensitive inquiries with empathy and professionalism.
• Critical thinker and problem solver, assess risks under pressure.

Kenntnisse

Customer support

Technical support

Empathy

Problem solving

Startup experience

Tools

Crisp/Intercom

Zendesk

Jobbeschreibung

Emma in London is seeking a hands-on Customer Support Specialist to join our high-performance team. You will provide exceptional support across all channels, resolve inquiries with empathy, and help customers navigate our financial tools.

With 2+ years in customer service and experience with Crisp/Intercom or Zendesk, you will thrive in a fast-paced startup culture and contribute to improving our financial life for millions.