FinTech Customer Support Specialist

FIS; United Kingdom; Presencial; GBP 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unsociable hours allowance

Life Insurance – x1 Salary

Fully paid training provided on-site

MediCash Healthcare Plan

Pension (Employee 5% - Company 3%)

26 Days Annual Leave + Bank Holidays

Enhanced Sick Pay

Cycle to work scheme

Maternity & Adoption Pay

Free onsite parking

Subsidized Canteen

Resumo da oferta

FIS is recruiting for a customer service role in the United Kingdom. You will handle customer queries, manage accounts (transfers, direct debits, credit limits), process card payments, and work with internal teams to ensure a smooth customer experience.

A focus on excellent communication and teamwork will be essential, with a commitment to providing high-quality service. The role emphasizes not only customer service skills but also ability to work under pressure and maintain a professional

Qualificações

• Customer service experience (face to face or telephone)
• An understanding of credit cards
• Excellent communication and listening skills
• IT skills
• Good level of spoken and written English
• An ability to work as part of a team
• Good telephone manner
• An ability to work under pressure and manage stress
• Customer focused and results-orientated

Responsabilidades

• Answering customer queries
• Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
• Providing excellent customer services at all times while building and maintaining a professional relationship with customers
• Processing card payments
• Investigations into recurring issues
• Working with other internal teams to provide a streamlined experience for customers

Conhecimentos

Customer service experience

Credit card knowledge

Communication skills

IT skills

English proficiency

Teamwork

Dealing with pressure

Customer-focused

Descrição da oferta de emprego

FIS is recruiting for a customer service role in the United Kingdom. You will handle customer queries, manage accounts (transfers, direct debits, credit limits), process card payments, and work with internal teams to ensure a smooth customer experience.

A focus on excellent communication and teamwork will be essential, with a commitment to providing high-quality service. The role emphasizes not only customer service skills but also ability to work under pressure and maintain a professional