Fines Officer

Brook Street; Swindon; On-site; GBP 24,000 - 30,000; Full time

Job summary

A government recruitment agency is seeking a Fines Officer in Swindon. This role involves enforcing court-imposed fines and providing administrative support within the Ministry of Justice. Ideal candidates will have strong customer service skills, attention to detail, and the ability to handle sensitive situations. Full training is provided, and the position offers a chance to gain valuable experience in the justice system.

Benefits

Training and development opportunities

Supportive work environment

Part of a public service team

Qualifications

• Strong communication and customer service abilities.
• Willingness to learn and adapt in a dynamic environment.
• Ability to manage sensitive casework effectively.

Responsibilities

• Enforcing and collecting criminal fines.
• Conducting interviews with defendants.
• Preparing court materials for hearings.
• Handling public enquiries and maintaining accurate records.

Skills

Excellent customer service skills

Confidence in sensitive situations

Attention to detail

Basic IT skills

Team-oriented approach

Job description

Job Title: Fines Officer

Location: Swindon

Contract: Temporary (initially until February 2026, with potential for extension)

Hours: Full-time, 37 hours per week (Office-based)

Join the Ministry of Justice - Make a Real Impact

Are you highly organised, confident in dealing with people, and passionate about public service? Brook Street is currently recruiting a Fines Officer to work with the Ministry of Justice in Swindon. This is a fantastic opportunity to contribute to the smooth operation of our justice system while gaining valuable experience in a respected government department.

About the Role

As a Fines Officer, you'll be part of the National Compliance and Enforcement Service (NCES), helping to enforce and collect court‑imposed fines. This is a key administrative position where no two days are the same. From managing sensitive casework to engaging with defendants and preparing court documents, your work will directly support the delivery of justice.

Key Responsibilities

• Enforcing and collecting criminal fines using designated legal powers
• Conducting telephone interviews with defendants
• Assisting with enforcement hearings and preparing court materials
• Handling enquiries from the public and other organisations (in person, by phone, and in writing)
• Processing casework and maintaining accurate internal records
• General administrative tasks including post, photocopying, and data input
• Supporting team meetings and continuous improvement initiatives

What We're Looking For

• Excellent customer service and communication skills
• Confidence in dealing with challenging or sensitive situations
• Strong attention to detail and ability to follow clear processes
• Basic IT and administrative abilities
• A proactive, team‑oriented approach with the ability to work independently
• Willingness to learn and grow within a continuously improving environment

Note:

Full training will be provided - previous experience in enforcement or the justice system is not required.

Why Apply?

• Be part of a respected public service team
• Gain hands‑on experience within the justice system
• Enjoy a supportive and collaborative work environment
• Access ongoing training and development opportunities

Inclusive Recruitment

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee an interview for veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview with a Public Sector Resourcing Framework (PSR) Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel, we encourage you to register your interest via the Brook Street website. We are committed to engaging with you.