Customer Service Assistant

Confidential; Leeds; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Central location

Excellent benefits package

Great team culture

Immediate interview

Job summary

Confidential, a reputable law firm, is seeking a Customer Service Assistant to support remortgage and financial enquiries via phone and email, logging each interaction and ensuring a high standard of service. The role is primarily telephone and email based within a fast-paced environment, providing a smooth process for clients.

You will also correspond with banks and third parties and support with administrative tasks for the department, with hybrid working and an excellent progression plan in

Qualifications

• A confident telephone manner and excellent communication skills.
• Able to work under pressure in a fast paced environment.
• A keen eye for detail.
• An excellent team player.

Responsibilities

• Support remortgage and financial enquiries, logging and actioning conversations to a high standard.
• Primarily telephone and email based in a fast-paced environment, ensuring high-quality service and smooth processes for clients.
• Correspond with banks and third parties and assist with departmental administrative tasks.

Skills

Telephone etiquette

Communication skills

Under pressure

Detail-oriented

Team player

Job description

Client Details

Are you currently working in hospitality or retail and looking to transfer your experience into more of an office based role?

Would you like to join a business which will provide full training and an excellent progression plan?

Do you want to join a fun and vibrant team with lots of socials and incentives?

Then this could be the role for you

Are you currently working in hospitality or retail and looking to transfer your experience into more of an office based role?

Would you like to join a business which will provide full training and an excellent progression plan?

Do you want to join a fun and vibrant team with lots of socials and incentives?

Then this could be the role for you

Description

As a Customer Service Assistant you will be supporting and assisting with a variety of remortgage and financial enquiries ensuring each conversation is logged and actioned accordingly to a high standard.

The role will be mainly telephone and email based you will be working in a fast paced environment ensuring each client is provided the highest standard of service and a smooth process.

You will also be corresponding with banks and other third parties and supporting with administrative tasks for the department.

Profile

The business are very open to background full training provided!

• A confident telephone manner and excellent communication skills
• Able to work under pressure in a fast paced environment
• A keen eye for detail
• An excellent team player

Job Offer

• Salary of 24785
• no experience required
• full training provided
• reputable law firm
• fabulous progression and development plan
• central location
• exceptional benefits package
• hybrid working
• no shift patterns or weekends
• superb offices and facilities
• great team and culture
• immediate interview