Frontline Financial Services Support Specialist

Lendable; Chatham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services provider in Chatham seeks a Customer Support Specialist to deliver exceptional service by handling customer inquiries across various channels. The ideal candidate will have experience in a contact center, preferably in financial services, demonstrating strong communication, empathy, and multitasking abilities. Key responsibilities involve resolving complex queries, adhering to operational targets, and participating in continuous improvement initiatives.

Qualifications

• Experience in a contact centre environment and financial services.
• Ability to handle complex queries with empathy and accuracy.
• Confidence in following structured processes and suggesting improvements.

Responsibilities

• Deliver exceptional support for customer queries across multiple channels.
• Take ownership of customer interactions until resolution.
• Identify process gaps and suggest improvements.

Skills

Customer service experience

Financial support knowledge

Strong communication skills

Empathy in complex situations

Digital tools proficiency

Job description

A financial services provider in Chatham seeks a Customer Support Specialist to deliver exceptional service by handling customer inquiries across various channels. The ideal candidate will have experience in a contact center, preferably in financial services, demonstrating strong communication, empathy, and multitasking abilities. Key responsibilities involve resolving complex queries, adhering to operational targets, and participating in continuous improvement initiatives.