Financial Care Customer Support Specialist

Virgin Money; Glasgow; Hybrid; GBP 23,500 - 27,000; Full time

Benefits offered by this job

25 days holiday per year

Private medical insurance

Pension plan

Annual performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Job summary

A leading financial services provider is seeking a Customer Support Associate in Glasgow to help deliver exceptional service to customers. This role will involve assisting vulnerable customers, providing administrative support, and ensuring smooth communication with the wider team. Ideal candidates will have strong customer service skills, experience in business banking, and a passion for helping others. The company offers competitive benefits, including a hybrid working model and opportunities for career development.

Qualifications

• Proven track record of providing strong customer service.
• Previous experience supporting customers in financial difficulty.
• Good knowledge of business banking products and services.

Responsibilities

• Provide excellent customer experience as part of the SBFCT Administration Team.
• Assist Relationship Managers with administrative tasks.
• Support customers in financial difficulty and connect them with appropriate resources.

Skills

Customer service experience

Communication skills

Empathy and support for vulnerable customers

Tools

Business Lending Platform

Debt Manager

Job description

A leading financial services provider is seeking a Customer Support Associate in Glasgow to help deliver exceptional service to customers. This role will involve assisting vulnerable customers, providing administrative support, and ensuring smooth communication with the wider team. Ideal candidates will have strong customer service skills, experience in business banking, and a passion for helping others. The company offers competitive benefits, including a hybrid working model and opportunities for career development.