Courier Service Specialist

Evri; Luton; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Evri’s Final Mile team in Luton is recruiting a Courier Service Specialist for a fixed-term, on-site role. You’ll be the on-the-ground champion, guiding couriers, ensuring parcels are ready for collection, and maintaining efficient operation to deliver reliable service.

You’ll oversee daily activity, resolve issues early, use Service Tracker for escalations, and support with manifests, routing and queries, while reporting feedback to the Territory Manager to drive performance.

Qualifications

• A current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalate risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Job description

Join theEvriFinal Mile Team as aCourier ServiceSpecialist!

Location Luton - Shift Pattern – Any 5 days over 7

Fixed term, Temporary

Ready to be at the heart of the action?

Step into a fast‑pacedrole where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive onproblem‑solving, supporting others, and driving service excellence, this is your moment.

This isa great timeto be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

WhatYou’llBe DoingDay to Day as ourCourier ServiceSpecialist

As aCourier ServiceSpecialist,you’llbe theon‑sitechampion keepingourDelivery Unit’srunning like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection,you’llbe the steady hand ensuring efficiency, compliance, and reliable service.You’lloversee daily activity, tackle issues before they expand, and keep the operation flowing seamlessly—so our customers get thegreat experiencethey expect.

Responsibilities

• Support the onboarding of new couriers andallocatework effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raisetimely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s WhatYou’llNeed to Succeed

• Acurrent UK driving licence.
• Solid understanding of theself‑employed courier model.
• Experience working in afast‑paced, customer‑focused operational environment.
• Strongproblem‑solving, organisation, and attention to detail.
• Confident communication skills and the ability tospot and escalaterisks quickly.