Courier Operations Specialist – On‑Site Leader

EVRi International; Cardiff; On-site; GBP 16,531 - 20,664; Full time

Job summary

Evri Group is hiring a Courier Service Specialist in Cardiff East on an on-site basis. You will be the on-site champion ensuring parcels are ready for collection and that daily operations run smoothly across the Final Mile.

Join a fast-paced, customer-focused team where problem solving, attention to detail and proactive communication keep service levels high. This is a great opportunity to contribute to a growing, values-driven business.

Qualifications

• Must hold a current UK driving licence.
• Understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and resolve issues.

Responsibilities

• Onboard new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Current UK driving licence

Self-employed courier model

Fast-paced environment

Problem-solving

Communication skills

Job description

Evri Group is hiring a Courier Service Specialist in Cardiff East on an on-site basis. You will be the on-site champion ensuring parcels are ready for collection and that daily operations run smoothly across the Final Mile.

Join a fast-paced, customer-focused team where problem solving, attention to detail and proactive communication keep service levels high. This is a great opportunity to contribute to a growing, values-driven business.