Final Mile Courier Operations Specialist

EVRi International; Merthyr Mawr; On-site; GBP 21,000 - 32,000; Full time

Job summary

Evri Group in Merthyr is seeking a determined Courier Service Specialist to act as the on-site champion for the Final Mile, ensuring parcels move smoothly and efficiently throughout each shift. You will oversee daily activity, support couriers and guarantee service standards are maintained.

The role requires a current UK driving licence, strong problem-solving skills, and experience in fast-paced, customer-focused environments. Join us to drive reliability and customer satisfaction.

Qualifications

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation and attention to detail.
• Confident communication skills and the ability to spot and elevate risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

current UK driving licence

self-employed courier model

fast-paced operational environment

problem-solving

organisation

attention to detail

communication skills

spot and elevate risks quickly

Job description

Evri Group in Merthyr is seeking a determined Courier Service Specialist to act as the on-site champion for the Final Mile, ensuring parcels move smoothly and efficiently throughout each shift. You will oversee daily activity, support couriers and guarantee service standards are maintained.

The role requires a current UK driving licence, strong problem-solving skills, and experience in fast-paced, customer-focused environments. Join us to drive reliability and customer satisfaction.