On‑Site Courier Operations Champion

Evri; Luton; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

Evri’s Final Mile team in Luton is recruiting a Courier Service Specialist for a fixed-term, on-site role. You’ll be the on-the-ground champion, guiding couriers, ensuring parcels are ready for collection, and maintaining efficient operation to deliver reliable service.

You’ll oversee daily activity, resolve issues early, use Service Tracker for escalations, and support with manifests, routing and queries, while reporting feedback to the Territory Manager to drive performance.

Qualifications

• A current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience working in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalate risks quickly.

Responsibilities

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Job description

Evri’s Final Mile team in Luton is recruiting a Courier Service Specialist for a fixed-term, on-site role. You’ll be the on-the-ground champion, guiding couriers, ensuring parcels are ready for collection, and maintaining efficient operation to deliver reliable service.

You’ll oversee daily activity, resolve issues early, use Service Tracker for escalations, and support with manifests, routing and queries, while reporting feedback to the Territory Manager to drive performance.