Field Welfare Officer – Housing & Support (Car Allowance)

Mears Group; Durham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Car allowance

Annual leave

Employee assistance programme

Cycle to work

Pension scheme

Life Assurance

Job summary

Mears Housing Management is recruiting a Resident Welfare Officer to support vulnerable individuals, helping them secure accommodation and access essential resources. The role blends administrative tasks with hands-on support and safeguarding responsibilities, on a field-based patch across the North East region.

The position is full-time, 40 hours per week, with a 1 in 7 on-call rota and a focus on frontline service delivery and case management.

Qualifications

• Experience in housing, support, or welfare services.
• Strong communication with clients and colleagues.
• Ability to manage conflict and challenging situations effectively.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use your own initiative.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through visits and calls.
• Encourage engagement with appointments and support services.
• Help service users find and secure appropriate accommodation.
• Arrange food parcels and access to resources.
• Assess needs and identify suitable support packages.

Skills

Communication skills

Driving licence

MS Office

Independent working

Safeguarding

Job description

Mears Housing Management is recruiting a Resident Welfare Officer to support vulnerable individuals, helping them secure accommodation and access essential resources. The role blends administrative tasks with hands-on support and safeguarding responsibilities, on a field-based patch across the North East region.

The position is full-time, 40 hours per week, with a 1 in 7 on-call rota and a focus on frontline service delivery and case management.