Field-Based Resident Welfare Officer – Housing & Move-On

Mears Group PLC; Liverpool; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave plus bankholydas

Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Job summary

Mears Group PLC is seeking a Resident Welfare Officer to support vulnerable individuals, prevent homelessness, and help transitions into settled accommodation. This frontline role combines admin, practical, and pastoral duties, including diary management, property visits, and coordinating access to health and housing services.

Based in Birkenhead / Liverpool, field based, 40 hours per week, Monday to Friday 8.30am–5pm, with an out-of-hours rota.

Qualifications

• Experience in housing, support, or welfare services.
• Strong communication with clients and colleagues.
• Ability to manage conflict and challenging situations.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use your own initiative.
• Good understanding of local support services and housing pathways.
• Strong safeguarding focus.
• Strong time management and prioritisation.
• Full UK Driving Licence (essential for travel).
• Empathetic and patient approach to service users.
• Resilience and teamwork.
• Strong organisational skills and attention to detail.
• Willingness to travel across the Northeast as required.

Responsibilities

• Manage own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs (including void properties) and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through face‑to‑face visits and telephone calls.
• Encourage engagement with appointments and support services.
• Support service users with health, finances, repairs, and the move‑on process.
• Assist with appointments and referrals, including providing fallback support where necessary.
• Help service users find and secure appropriate accommodation.
• Arrange food parcels and ensure access to essential resources.
• Assess individual and family needs and identify appropriate support packages to maintain independence.
• Contribute to a front‑line team supporting vulnerable individuals including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
• Incident reporting where welfare concerns occur and identify safeguarding issues.
• Clean void properties to turn around.

Skills

Housing welfare

Communication

Conflict management

IT proficiency

Independent working

Local housing pathways

Safeguarding

Time management

Driving licence

Empathy

Resilience

Organisational skills

Travel willingness

Tools

Microsoft Office

Job description

Mears Group PLC is seeking a Resident Welfare Officer to support vulnerable individuals, prevent homelessness, and help transitions into settled accommodation. This frontline role combines admin, practical, and pastoral duties, including diary management, property visits, and coordinating access to health and housing services.

Based in Birkenhead / Liverpool, field based, 40 hours per week, Monday to Friday 8.30am–5pm, with an out-of-hours rota.