Field-Based Housing & Welfare Officer

Mears Group; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering leave

Staff discounts

Family-friendly policies

Job summary

Mears Group is seeking a Resident Welfare Officer to support vulnerable individuals and help them avoid homelessness, guiding them toward settled accommodation. The role combines frontline support with case management, safeguarding and service delivery in Birkenhead/Liverpool.

You will manage diaries, inspect properties, raise repairs, and assist with health, finances and move‑on resources while working a 9‑month fixed‑term contract, 40 hours per week, Monday to Friday.

Qualifications

• Experience in housing, support or welfare services.
• Strong communication with clients and colleagues.
• Ability to manage conflict and challenging situations.
• Proficiency in Microsoft Office and general IT.
• Ability to work independently and use initiative.
• Knowledge of local support services and housing pathways.
• Strong safeguarding focus.
• Good time management and prioritisation.
• A full UK Driving Licence is essential.
• Empathetic, patient and resilient.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs and follow up.
• Balance admin tasks with direct support work.
• Maintain contact with service users through visits and calls.
• Assist with appointments, referrals, and move-on processes.
• Help service users find and secure accommodation.
• Arrange food parcels and access essential resources.
• Incident reporting and safeguarding where needed.
• Clean void properties to turn around.

Skills

Welfare services

Communication skills

Driving license

IT proficiency

Education

Not specified

Tools

Microsoft Office

Job description

Mears Group is seeking a Resident Welfare Officer to support vulnerable individuals and help them avoid homelessness, guiding them toward settled accommodation. The role combines frontline support with case management, safeguarding and service delivery in Birkenhead/Liverpool.

You will manage diaries, inspect properties, raise repairs, and assist with health, finances and move‑on resources while working a 9‑month fixed‑term contract, 40 hours per week, Monday to Friday.