Field-Based Housing & Welfare Officer

Mears Group; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Mears Rewards discounts

Volunteering Leave

Family friendly policies

Job summary

Mears Group is seeking a Resident Welfare Officer to support vulnerable individuals, prevent homelessness, and help transition to settled accommodation. This front-line role blends admin, practical tasks and pastoral support across a field-based patch in East Lancashire with a 40-hour week.

You will inspect properties, raise repairs, manage caseloads, and liaise with service users to access housing pathways and local support. A driving licence is essential.

Qualifications

• Demonstrable experience in a similar role within housing, support, or welfare services.
• Strong communication skills with clients and colleagues.
• Ability to manage conflict and challenging situations effectively.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use initiative.
• Good understanding of local support services and housing pathways.
• Strong focus on safeguarding.
• Strong time management and prioritisation.
• Full UK Driving Licence (essential for travel between properties).
• Empathetic, patient and trustworthy approach.
• Resilience and teamwork.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections and raise repair work orders.
• Balance admin tasks with direct support for service users.
• Maintain regular contact with service users via visits and calls.
• Encourage engagement with appointments and support services.
• Assist with health, finances, repairs and move-on processes.
• Arrange food parcels and ensure access to essential resources.
• Assess needs and identify appropriate support packages.
• Contribute to a frontline team supporting vulnerable individuals.
• Incident reporting and safeguarding wherever concerns arise.
• Clean void properties to turn around.

Skills

Housing sector experience

Communication skills

Conflict management

Microsoft Office

Independent working

Housing pathways knowledge

Safeguarding

Time management

Driving licence

Empathy

Resilience

Teamwork

Organisation

Tools

MS Office

Job description

Mears Group is seeking a Resident Welfare Officer to support vulnerable individuals, prevent homelessness, and help transition to settled accommodation. This front-line role blends admin, practical tasks and pastoral support across a field-based patch in East Lancashire with a 40-hour week.

You will inspect properties, raise repairs, manage caseloads, and liaise with service users to access housing pathways and local support. A driving licence is essential.