Field-Based Housing & Welfare Officer

Mears Group; West Ayton, Scunthorpe; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Job summary

Mears Group is seeking a Resident Welfare Officer for field-based work across West & North Yorkshire. You will support vulnerable individuals to prevent homelessness, balancing hands-on care with case management and safeguarding responsibilities.

The role involves diary management, property inspections, and coordinating access to housing and support services, with an emphasis on compassionate, client-centered assistance.

Qualifications

• Demonstrable experience in a similar role within housing, support, or welfare services.
• Proficiency in Microsoft Office and general IT competence.
• Strong communication skills with clients and colleagues.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs (including void properties) and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through face-to-face visits and calls.
• Encourage engagement with appointments and support services.
• Support service users with health, finances, repairs and move-on process.
• Arrange food parcels and ensure access to essential resources.
• Assess needs and identify appropriate support packages.

Skills

Housing support

Welfare services

Microsoft Office

Time management

Communication skills

Driving licence

Job description

Mears Group is seeking a Resident Welfare Officer for field-based work across West & North Yorkshire. You will support vulnerable individuals to prevent homelessness, balancing hands-on care with case management and safeguarding responsibilities.

The role involves diary management, property inspections, and coordinating access to housing and support services, with an emphasis on compassionate, client-centered assistance.