Field Visits Scheduler & Optimisation Expert

IMSERV; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Car salary sacrifice scheme

Enhanced salary sacrifice pension

Life assurance (up to 6x base salary)

Simply Health plan

Buy & sell annual leave

Job summary

IMSERV in Milton Keynes is seeking a proactive Field Scheduling Coordinator to optimise technician rosters and ensure service levels are met. You will analyse failure demand, implement improvements, and coordinate across systems to support stakeholders and drive outcomes.

The role requires strong communication, system literacy, and customer-focused problem solving. You will join a team dedicated to delivering reliable energy metering services and practical, data-driven scheduling solutions.

Qualifications

• Strong verbal and written communication skills.
• High computer and system literacy for multiple systems.
• Previous customer service or contact centre experience.
• Customer-focused; able to identify and meet customer needs.
• Strong problem-solving skills: quick to understand issues and draw conclusions.
• Resilient and dedicated to exceeding customer expectations.
• Capable of managing complex, conflicting demands.
• Proactive in anticipating and addressing issues.
• Efficient time management to meet daily goals.
• Adaptable to change and able to work under pressure.
• Confident in articulating issues and solutions to customers.

Responsibilities

• Optimise technicians’ schedules to drive efficiency.
• Conduct root cause analysis on failure demand, identify trends and reduce future risks.
• Share skills and knowledge with colleagues.
• Assist with RFM requests regarding schedules.
• Take full responsibility for issues and resolve them promptly.
• Manage and prioritise your workload to meet team and industry deadlines.
• Liaise with technicians where applicable to achieve the most efficient schedule.

Skills

Communication

System literacy

Customer service

Problem solving

Time management

Adaptability

Conflict resolution

Proactive mindset

Stakeholder liaison

Job description

IMSERV in Milton Keynes is seeking a proactive Field Scheduling Coordinator to optimise technician rosters and ensure service levels are met. You will analyse failure demand, implement improvements, and coordinate across systems to support stakeholders and drive outcomes.

The role requires strong communication, system literacy, and customer-focused problem solving. You will join a team dedicated to delivering reliable energy metering services and practical, data-driven scheduling solutions.