Scheduling & Planning Optimisation Coordinator

Dental Directory; Stirling; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Discount portal for staff

33 days holiday entitlement

Birthday day off

Pension scheme

Sick pay and life assurance

Mental health support & virtual GP

Free on-site parking

Job summary

Dental Directory in Stirling is seeking a Scheduling Planning & Optimisation Coordinator to optimize field engineering capacity across Reactive, PPM and Install work. You’ll analyze system-driven schedules, validate recommendations and balance priorities, skills, and availability to keep operations moving.

The role emphasizes problem-solving with data, improving scheduling rules, and supporting automation. Experience in scheduling or workforce planning is valued, and familiarity with D365 Field

Qualifications

• Experience in scheduling, workforce planning or field-service operations.
• Experience with D365 Field Service/Schedule Assistant is desirable.
• Analytical and organized with strong data skills.

Responsibilities

• Monitor system-assisted schedules ensuring priorities, skills, territories and capacity are reflected.
• Resolve allocation failures and capacity constraints with appropriate overrides.
• Forecast demand and engineer capacity to identify risks early.
• Protect PPM planning windows and support compliance needs.
• Use data to spot workload imbalances and reduce unnecessary rescheduling.
• Help refine scheduling rules and optimisation logic over time.

Skills

Scheduling

Workforce planning

Resource planning

Field service ops

Decision making under pressure

Tools

D365 Field Service

Schedule Assistant

Job description

Love solving complex operational puzzles and making things work smarter?

We’re looking for a Scheduling Planning & Optimisation Coordinator to join our Field Service Operations team in Stirling.

This isn’t a traditional manual scheduling role. You’ll work with system-led scheduling and operational data to help us make the best use of our field engineering capacity across Reactive, Planned Preventative Maintenance (PPM) and Install work. You’ll validate scheduling recommendations, tackle exceptions, identify capacity pressures and help continuously improve the rules and data behind increasingly automated scheduling.

What you’ll be doing

You’ll play a key role in keeping our operation moving by:

• Monitoring system-assisted schedules and making sure bookings reflect priorities, skills, territories, availability and capacity.
• Solving failed allocations and capacity constraints, applying controlled overrides where appropriate.
• Looking ahead at demand and engineer capacity to spot potential problems early.
• Protecting PPM planning windows and helping manage compliance requirements.
• Using operational data to identify workload imbalances and opportunities to reduce unnecessary rescheduling and manual intervention.
• Helping improve our scheduling rules, data and optimisation logic over time.

What we offer

• Discretionary company performance-related bonus
• Comprehensive discount portal — gym memberships, shopping savings, days out
• Enhanced holiday entitlement — 33 days including bank holidays
• An additional day off for your birthday
• Option to purchase extra annual leaveCompany pension scheme
• Company sick pay, life assurance, enhanced maternity/paternity
• Mental health support services & virtual GP access
• Free on-site parking

What we’re looking for

You’ll be someone who enjoys planning, problem-solving and working with data. You’ll need experience within scheduling, workforce planning, resource planning or field-service operations, along with confidence making decisions where priorities, geography, skills and availability all need to be balanced.

Experience with D365 Field Service/Schedule Assistant would be useful, but it isn’t essential — this can be trained. Experience with PPM or compliance planning would also be an advantage.

If you’re analytical, organised and enjoy turning operational complexity into a plan that works, we’d love to hear from you.