Field Visit Planner

IMSERV; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Car salary sacrifice scheme

Enhanced salary sacrifice pension

Life assurance (up to 6x base salary)

Simply Health plan

Buy & sell annual leave

Job summary

IMSERV in Milton Keynes is seeking a proactive Field Scheduling Coordinator to optimise technician rosters and ensure service levels are met. You will analyse failure demand, implement improvements, and coordinate across systems to support stakeholders and drive outcomes.

The role requires strong communication, system literacy, and customer-focused problem solving. You will join a team dedicated to delivering reliable energy metering services and practical, data-driven scheduling solutions.

Qualifications

• Strong verbal and written communication skills.
• High computer and system literacy for multiple systems.
• Previous customer service or contact centre experience.
• Customer-focused; able to identify and meet customer needs.
• Strong problem-solving skills: quick to understand issues and draw conclusions.
• Resilient and dedicated to exceeding customer expectations.
• Capable of managing complex, conflicting demands.
• Proactive in anticipating and addressing issues.
• Efficient time management to meet daily goals.
• Adaptable to change and able to work under pressure.
• Confident in articulating issues and solutions to customers.

Responsibilities

• Optimise technicians’ schedules to drive efficiency.
• Conduct root cause analysis on failure demand, identify trends and reduce future risks.
• Share skills and knowledge with colleagues.
• Assist with RFM requests regarding schedules.
• Take full responsibility for issues and resolve them promptly.
• Manage and prioritise your workload to meet team and industry deadlines.
• Liaise with technicians where applicable to achieve the most efficient schedule.

Skills

Communication

System literacy

Customer service

Problem solving

Time management

Adaptability

Conflict resolution

Proactive mindset

Stakeholder liaison

Job description

At IMSERV we're proud to be one of the UK's leading data collection and energy metering specialists. We deliver award-winning services to customers across the country, providing innovative metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

About the Role

Reporting to the Field Visits Planner Team Leader, you will be responsible for coordinating and scheduling Field Technicians efficiently to optimise performance for both the business and its customers, while maintaining a strong understanding of customer expectations to consistently meet service level agreements. You will also utilise a range of systems to support stakeholders and deliver accurate, outcome-driven solutions, as well as taking ownership of the abort process by analysing root causes and implementing improvements to reduce repeat site aborts.

Responsibilities

• Optimise technicians’ schedules to drive efficiency.
• Conduct root cause analysis on failure demand, identify trends and reduce future risks.
• Share skills and knowledge with colleagues.
• Assist with RFM requests regarding schedules.
• Take full responsibility for issues and resolve them promptly.
• Manage and prioritise your workload to meet team and industry deadlines.
• Liaise with technicians where applicable to achieve the most efficient schedule

What you'll need

• Strong verbal and written communication skills.
• High computer and system literacy for multiple systems.
• Previous customer service or contact centre experience.
• Customer-focused; able to identify and meet customer needs.
• Strong problem-solving skills: quick to understand issues and draw conclusions.
• Resilient and dedicated to exceeding customer expectations.
• Capable of managing complex, conflicting demands.
• Proactive in anticipating and addressing issues.
• Efficient time management to meet daily goals.
• Adaptable to change and able to work under pressure.
• Confident in articulating issues and solutions to customers.
• Buy & sell annual leave scheme
• Enhanced salary sacrifice pension
• Life assurance (up to 6x base salary*)
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme*
• (*Length of service and T&Cs apply)

Equal Opportunity Statement

At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.

If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.

(Please note that we reserve the right to close this position before the expiry date.)