Field Telecoms Engineer – VoIP, Networking & On‑Site Support
Flotek Group
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Benefits offered by this job
Job summary
Flotek Group is seeking an experienced Telecoms Maintenance Engineer for field-based work across Scotland and the North of England. You will install, maintain and troubleshoot hosted voice, SIP trunks, and connectivity while providing excellent customer service.
The role involves travel, occasional overnight stays, and on-call duties. A full UK driving licence and right to work in the UK are required.
Qualifications
- 2 years' experience in telecoms or field engineering
- Strong VoIP/hosted telephony experience required
- Understanding of SIP, RTP, NAT and networking fundamentals
- Experience with routing, switching, VLANs, wireless and firewalls
- Structured cabling, patching, testing and handset deployment experience
- Strong customer-facing and communication skills
- Full UK driving licence required
Responsibilities
- Diagnose and resolve on-site telephony, voice and connectivity issues.
- Deliver handset deployments and moves/adds/changes.
- Install and troubleshoot SIP trunks, broadband circuits and routers.
- Carry out proactive maintenance visits and site health checks.
- Coordinate with carriers, Openreach engineers and suppliers.
- Provide basic IT support for desktops and Microsoft 365 queries.
- Own incidents through to resolution and escalate when needed.
- Maintain documentation in HaloPSA and ITGlue.
- Deliver excellent customer service and identify improvement opportunities.
- Participate in a shared on-call rota.
Skills
Tools
Job description
Flotek Group is seeking an experienced Telecoms Maintenance Engineer for field-based work across Scotland and the North of England. You will install, maintain and troubleshoot hosted voice, SIP trunks, and connectivity while providing excellent customer service.
The role involves travel, occasional overnight stays, and on-call duties. A full UK driving licence and right to work in the UK are required.
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