Telecoms Maintenance Engineer

Flotek; Dunfermline; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Company van provided

Overtime on shared rota

Job summary

Flotek is seeking a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused on telecoms and connectivity with a basic IT support element.

You’ll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. Travel is required, including occasional overnight stays, and a full UK driving licence is essential.

Qualifications

• Minimum 2 years' telecoms/field engineering experience.
• Strong VoIP and hosted telephony experience.
• Understanding of SIP, RTP, NAT and networking fundamentals.
• Experience with routing, switching, VLANs, wireless and firewalls.
• Structured cabling, patching and handset deployment experience.
• Full UK driving licence.
• Excellent customer-facing communication.

Responsibilities

• Diagnose and resolve on-site telephony, voice and connectivity issues.
• Deliver handset deployments, telephony installations and moves/adds/changes.
• Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
• Carry out proactive maintenance visits and site health checks.
• Coordinate with carriers, suppliers and Openreach engineers.
• Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.
• Own incidents through to resolution, escalating where required.
• Maintain documentation within HaloPSA and ITGlue.
• Deliver excellent customer service and identify opportunities for improvement.
• Participate in a shared on-call rota.

Skills

VoIP experience

Hosted telephony

SIP

Networking fundamentals

Routing & switching

Customer-facing skills

Full UK driving licence

Tools

HaloPSA

ITGlue

Datto

Job description

Job Title: Telecoms Maintenance Engineer

Location: Based in Fife, Scotland (Field-based, covering Scotland & North England)

Salary: £32,000 - £35,000 per annum depending on experience + Company van provided

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota.

About Flotek

Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.

The Role

We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element.

You’ll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You’ll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution.

Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.

Key Responsibilities

• Diagnose and resolve on-site telephony, voice and connectivity issues.
• Deliver handset deployments, telephony installations and moves/adds/changes.
• Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
• Carry out proactive maintenance visits and site health checks.
• Coordinate with carriers, suppliers and Openreach engineers.
• Provide basic first‑line IT support for desktops, laptops, printers and Microsoft 365 queries.
• Own incidents through to resolution, escalating where required.
• Maintain accurate documentation within HaloPSA and ITGlue.
• Deliver excellent customer service and identify opportunities for improvement.
• Participate in a shared on‑call rota.

What We’re Looking For

Essential

• Minimum 2 years' experience in a telecoms, communications, MSP or field engineering role.
• Strong VoIP and hosted telephony experience.
• Understanding of SIP, RTP, NAT and networking fundamentals.
• Experience with routing, switching, VLANs, wireless and firewalls.
• Structured cabling, patching, testing and handset deployment experience.
• Strong customer-facing and communication skills.
• Ability to work independently and manage your own workload.
• Full UK driving licence.

Desirable

• Microsoft 365 and general IT support experience.
• Microsoft Teams Phone, Direct Routing and Operator Connect knowledge.
• Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms.
• Familiarity with SonicWall, UniFi, Aruba or DrayTek networking.
• CompTIA Network+, MS-900, AZ-900 or other relevant certifications.
• Experience using HaloPSA, ITGlue, Datto or similar MSP tools.

Technologies You’ll Work With:

Voice & Telephony

• FloCX (Gamma/Cisco), FloOne and Floline+
• Microsoft Teams Phone and Operator Connect
• SIP trunking and hosted VoIP platforms
• Yealink handsets
• IVR, call queues, voicemail and call routing
• Mobile and unified communications solutions

Connectivity & Networking

• SoGEA, FTTC, FTTP and leased lines
• SonicWall, UniFi, Aruba and DrayTek networking
• VLANs, switching and firewall configuration
• Structured cabling, patching and testing
• Carrier fault management
• HaloPSA and ITGlue

What You’ll Get

• EMI Share Equity Scheme ("Purple Pie")
• Company van, fuel card, tools, laptop and mobile phone
• Birthday day off plus an additional life-event day
• Charity Give Back Day
• Perkbox employee discounts
• Employee Assistance Programme
• Funded training and certifications
• Clear career progression into senior engineering, Rapid Response or technical leadership roles