Field Telecoms Engineer – VoIP, Networking & IT Support
Flotek Group
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Benefits offered by this job
Job summary
Flotek Group is seeking a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England, a field-based role focusing on telecoms, connectivity and basic IT support. You'll install, maintain and troubleshoot hosted voice, telephony, SIP trunks, routers and switches, handling incidents through to resolution while delivering excellent customer service.
Travel and occasional overnight stays are required; a full UK driving licence and right to work in the
Qualifications
- Minimum 2 years' telecoms/field engineering experience.
- Strong VoIP/hosted telephony experience.
- Understanding of SIP, RTP, NAT and networking fundamentals.
- Experience with routing, switching, VLANs, wireless and firewalls.
- Structured cabling, patching, testing and handset deployment experience.
Responsibilities
- Diagnose and resolve on-site telephony and connectivity issues.
- Deliver handset deployments and telephony installations, moves/adds/changes.
- Install and troubleshoot SIP trunks, broadband circuits and firewalls.
- Carry out proactive maintenance visits and site health checks.
- Coordinate with carriers, Openreach engineers and suppliers.
- Provide basic IT support for desktops, laptops and MS 365 queries.
- Own incidents through to resolution and escalate when required.
- Maintain documentation in HaloPSA and ITGlue.
- Deliver excellent customer service and identify improvement opportunities.
- Participate in a shared on-call rota.
Tools
Job description
Flotek Group is seeking a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England, a field-based role focusing on telecoms, connectivity and basic IT support. You'll install, maintain and troubleshoot hosted voice, telephony, SIP trunks, routers and switches, handling incidents through to resolution while delivering excellent customer service.
Travel and occasional overnight stays are required; a full UK driving licence and right to work in the
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