VoIP & Telecoms Support Engineer — Equity & Career Growth

Flotek; Bridgend, St Asaph; Vor Ort; GBP 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

EMI Share Equity

Birthday day off

Personal life milestone day

Give Back Day

Perkbox discounts

Team events

Career growth pathways

Zusammenfassung

Flotek is seeking a Comms Specialist Engineer to join our UK team, based in Bridgend or St Asaph. You will provide high-quality remote support for VoIP, connectivity and data networks, resolving incidents and driving customer satisfaction.

The role is full-time and office-based with weekend on-call on rotation. You will work across SIP, VoIP platforms and network infrastructure, troubleshooting end-to-end incidents and communicating clear updates to customers and colleagues.

Qualifikationen

• 1–2 years' experience in a VoIP or communications support role.
• Good understanding of SIP, RTP, NAT and VoIP fundamentals.
• Basic knowledge of routing, switching, VLANs and firewall concepts.
• Strong problem-solving skills and ability to diagnose issues logically.
• Excellent communication skills and a customer-first approach.
• Ability to work effectively in a fast-paced helpdesk environment.
• Desire to grow into more advanced comms engineering roles.

Aufgaben

• Incident management: act as first contact for telecoms incidents and log faults.
• Service level management: resolve tickets within SLAs with clear updates.
• Ownership and escalation: manage incidents end to end with diagnostics.
• Technical troubleshooting: diagnose VoIP systems, SIP trunks, handsets, routers.
• Supplier coordination: liaise with carriers and hosted voice providers.
• Service monitoring: detect outages and quality issues and respond quickly.
• Continual improvement: document fixes and workarounds for knowledge base.

Kenntnisse

VoIP

SIP

RTP

NAT

Networking basics

Troubleshooting

Communication

Customer-first

Helpdesk

Tools

HaloPSA

Gamma

Horizon

CallSwitch

Yealink

DrayTek

UniFi

Aruba

SonicWall

Jobbeschreibung

Flotek is seeking a Comms Specialist Engineer to join our UK team, based in Bridgend or St Asaph. You will provide high-quality remote support for VoIP, connectivity and data networks, resolving incidents and driving customer satisfaction.

The role is full-time and office-based with weekend on-call on rotation. You will work across SIP, VoIP platforms and network infrastructure, troubleshooting end-to-end incidents and communicating clear updates to customers and colleagues.