Field Service Technician (Production)

TN United Kingdom; Leighton Buzzard; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. In this role, you will be responsible for the maintenance and repair of high-volume production printers, ensuring technical issues are resolved efficiently while maintaining excellent client relationships. The ideal candidate will possess strong problem-solving skills and a customer-focused mentality, with the ability to work flexibly in a field-based service environment. This position offers a unique opportunity to work with cutting-edge technology and contribute to a company that has been at the forefront of innovation for over a century.

Qualifications

• Experience in a field-based service role with a focus on customer satisfaction.
• Good knowledge of computers, networks, and data communication.

Responsibilities

• Provide maintenance and repairs on Xerox Production Printers.
• Manage client relationships to ensure satisfaction and timely service.

Skills

Field Service Experience

Problem-Solving Skills

Electrical Skills

Diagnostic Tools Usage

Customer Focus

Communication Skills

Networking Knowledge

Education

Electrical Qualification

Tools

Multimeters

Job description

Social network you want to login/join with:

Field Service Technician (Production), Leighton Buzzard

Client:

Xerox

Location:

Leighton Buzzard, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1634d258cceb

Job Views:

43

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

General Information

City: Bedford, Leighton Buzzard, Milton Keynes, St Neots
State/Province: Bedfordshire, Buckinghamshire, Cambridgeshire
Department: Technical Customer Services
Date: Wednesday, July 10, 2024
Working time: Full-time
Ref#: 20033620
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Technical Customer Services
Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

SUMMARY:
Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.

PURPOSE:
Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with clients to ensure total satisfaction. You will be required to manage workload and costs in line with business targets and guidelines set by your line manager.

SCOPE:

1. The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager.
2. Internal relationships include line manager & scheduling team.
3. External relationships include customers.

PRIMARY RESPONSIBILITIES:

1. Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
2. Installation and deinstallation of Xerox Production Printers.
3. Timely escalation of technical problems to minimise downtime.
4. Recognise and feedback additional business opportunities.
5. Proactively communicate with colleagues to share technical information.
6. Manage relationship with the client to optimise customer satisfaction.

SKILLS, KNOWLEDGE & ABILITIES:

1. Experience in a field-based service role.
2. Good knowledge of English language.
3. Good problem-solving skills.
4. Electrical skills/qualification.
5. Skills in the use of diagnostic tools, such as multimeters.
6. Customer-focused mentality.
7. Knowledge of computers, networks, data communication, and colour theory.
8. Good communication and reporting skills.
9. Willingness to work flexibly.