Field Service Technician (Production)

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role involves maintaining and repairing high-volume production printers while ensuring customer satisfaction through effective problem-solving and communication. The ideal candidate will have experience in a field-based service role, a customer-focused approach, and proficiency with diagnostic tools. You'll work closely with clients and internal teams, delivering exceptional technical service and managing workload effectively. If you're ready to take on new challenges in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in a field-based service role with strong problem-solving skills.
• Knowledge of computers, networks, and data communication.

Responsibilities

• Perform maintenance and repairs on Xerox High Volume Production Printers.
• Manage client relationships to enhance satisfaction.

Skills

Field Service Experience

Problem-Solving Skills

Electrical Qualifications

Diagnostic Tools Proficiency

Customer-Focused Approach

Communication Skills

Tools

Multimeters

Job description

Field Service Technician (Production), Milton Keynes

Client: Xerox

Location: Milton Keynes, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 352f0e475b2e

Job Views: 11

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

General Information

Location: Bedford, Leighton Buzzard, Milton Keynes, St Neots

State/Province: Bedfordshire, Buckinghamshire, Cambridgeshire

Country: United Kingdom

Department: Technical Customer Services

Date: Wednesday, July 10, 2024

Working time: Full-time

Ref#: 20033620

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

Xerox has redefined the workplace experience for over 100 years, leading in office and production print technology and expanding into software and services to support modern work environments. Our innovations include digital transformation, augmented reality, robotic process automation, additive manufacturing, IoT, and cleantech.

Summary: Responsible for maintaining and repairing Xerox Production Printers, with basic troubleshooting of networking and operating systems issues.

Purpose: Working remotely, you will resolve hardware and software issues, liaising closely with clients to ensure satisfaction. You will also manage workload and costs in line with business targets and guidelines.

Scope:

• Deliver technical service to customers as directed by the business or line manager.
• Coordinate with internal teams such as the scheduling team and line manager.
• Maintain relationships with customers.

Primary Responsibilities:

• Perform service activities, repairs, retrofits, and maintenance on Xerox High Volume Production Printers.
• Install and deinstall Xerox Production Printers.
• Escalate technical issues promptly to minimize downtime.
• Identify and communicate additional business opportunities.
• Share technical information proactively with colleagues.
• Manage client relationships to enhance satisfaction.

Skills, Knowledge & Abilities:

• Experience in a field-based service role.
• Proficiency in English.
• Strong problem-solving skills.
• Electrical qualifications/skills.
• Experience with diagnostic tools such as multimeters.
• Customer-focused approach.
• Knowledge of computers, networks, data communication, and color theory.
• Good communication and reporting skills.
• Willingness to work flexibly.