Field Service Technician (Production)

TN United Kingdom; St. Neots; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to maintain and repair high-volume production printers. In this role, you will work remotely, addressing hardware and software issues while ensuring customer satisfaction. Your expertise in problem-solving and electrical qualifications will be crucial as you manage client relationships and identify additional business opportunities. This position offers a chance to work flexibly and contribute to the success of a leading company in the printing industry. If you're passionate about technology and customer service, this role is perfect for you.

Qualifications

• Experience in a field-based service role is essential.
• Strong problem-solving skills and electrical qualifications are required.

Responsibilities

• Maintain and repair Xerox High Volume Production Printers.
• Manage client relationships to enhance customer satisfaction.

Skills

Field Service Experience

Problem-Solving Skills

Electrical Qualification

Diagnostic Tools Proficiency

Customer-Focused Approach

Knowledge of Networking

Effective Communication

Tools

Multimeters

Job description

Field Service Technician (Production), St Neots

Client:

Xerox

Location:

St Neots, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5434bf8cc8a6

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

General Information

This role involves maintaining and repairing Xerox Production Printers, with a basic ability to resolve networking and operating systems issues. The technician will work remotely, resolving hardware and software problems, liaising with clients to ensure satisfaction, and managing workload and costs according to business targets.

Responsibilities include:

• Providing service, repairs, retrofits, and maintenance on Xerox High Volume Production Printers.
• Installing and deinstalling Xerox Production Printers.
• Escalating technical issues promptly to minimize downtime.
• Recognizing and reporting additional business opportunities.
• Sharing technical information with colleagues.
• Managing client relationships to enhance customer satisfaction.

Skills and Qualifications:

• Experience in a field-based service role.
• Good command of the English language.
• Strong problem-solving skills.
• Electrical qualification or skills.
• Proficiency with diagnostic tools, such as multimeters.
• Customer-focused approach.
• Knowledge of computers, networks, data communication, and color theory.
• Effective communication and reporting skills.
• Willingness to work flexibly.

Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. All applications should be made via the 'Apply now' button. Bank or payment details should not be provided during application.