Field Service Technician (Production)

TN United Kingdom; Bedford; Remote; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated technician to join their Technical Customer Services team. This role involves maintaining and repairing high-volume production printers, ensuring customer satisfaction through effective problem resolution. The ideal candidate will possess strong electrical skills and a customer-focused attitude, ready to tackle challenges in a dynamic environment. Join a forward-thinking company that values innovation and offers opportunities for professional growth while working remotely to support clients across the UK.

Qualifications

• Experience in maintaining and repairing production printers.
• Ability to resolve networking and operating system issues.

Responsibilities

• Service and maintain Xerox High Volume Production Printers.
• Manage customer relationships to maximize satisfaction.

Skills

Field-based service experience

Problem-solving skills

Electrical skills or qualification

Customer-focused attitude

Knowledge of computers and networks

Communication skills

Tools

Diagnostic tools (e.g., multimeters)

Job description

Job Description:

General Information

Location: Bedford, Leighton Buzzard, Milton Keynes, St Neots, Bedfordshire, Buckinghamshire, Cambridgeshire, United Kingdom

Department: Technical Customer Services

Date Posted: Wednesday, July 10, 2024

Working Time: Full-time

Job Reference: 20033620

Job Level: Individual Contributor

Job Type: Experienced

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation: For over 100 years, Xerox has been redefining the workplace experience through innovation in office and production print technology, software, and services, aiming to make work better for clients worldwide.

Summary: Responsible for maintaining and repairing Xerox Production Printers, with basic skills in resolving networking and operating system issues.

Purpose: Working remotely, you will resolve hardware and software issues, liaising with clients to ensure satisfaction, and managing workload and costs according to business targets.

Scope:

• Deliver technical service to customers as directed by the business or line manager.
• Maintain internal relationships with line managers and scheduling teams.
• Maintain external relationships with customers.

Primary Responsibilities:

• Service, repair, retrofit, and maintain Xerox High Volume Production Printers.
• Install and deinstall Xerox Production Printers.
• Escalate technical problems promptly to minimize downtime.
• Identify and communicate additional business opportunities.
• Share technical information proactively with colleagues.
• Manage customer relationships to maximize satisfaction.

Skills, Knowledge & Abilities:

• Experience in a field-based service role.
• Proficiency in English.
• Strong problem-solving skills.
• Electrical skills or qualification.
• Ability to use diagnostic tools, such as multimeters.
• Customer-focused attitude.
• Knowledge of computers, networks, data communication, and color theory.
• Good communication and reporting skills.
• Willingness to work flexibly.