Field Service Technician — Maintenance (6‑month Contract)

United States Digital Space LLC; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Paid Time Off

Pension

Sick Leave

Job summary

Focal Systems is expanding across the UK and seeks a Field Service Technician to maintain store installations and provide service at customer sites. The role requires diagnosing hardware, performing preventative maintenance, and meeting KPIs while adhering to safety standards.

A valid UK driving licence and willingness to work nights or weekends are essential. The position is 6 months, roughly 30 hours per week, with potential extension based on performance and customer needs, with work across

Qualifications

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Physical Stamina: Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Detail-Oriented: Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
• Time Management: Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
• Communication Skills: Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during maintenance visits.
• Driver's License and Transportation: Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends

Responsibilities

• Onsite and offsite maintenance of camera hardware: diagnose issues, install, replace and configure in accordance with company standards.
• Conduct routine preventative maintenance checks to identify and address potential issues.
• Respond promptly to service calls and ensure customer SLAs are met.
• Maintain accurate records of service activities, including work performed, parts used, and time spent, using company-provided tools
• Onboarding/scanning products into the system.
• As required, attend installations at various clients during night hours.
• Installation of Focal Systems product onto shelves, ceilings, and other equipment as per installation plans and specifications.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during maintenance visits and installations.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure maintenance tasks meet quality standards.
• Meet or exceed speed and quality KPIs consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
• Adhere to company policies and procedures at all times.

Skills

Field service

Technical troubleshooting

Power tools

Physical stamina

Attention to detail

Time management

Communication skills

Driver's license

Night/weekend availability

Job description

Focal Systems is expanding across the UK and seeks a Field Service Technician to maintain store installations and provide service at customer sites. The role requires diagnosing hardware, performing preventative maintenance, and meeting KPIs while adhering to safety standards.

A valid UK driving licence and willingness to work nights or weekends are essential. The position is 6 months, roughly 30 hours per week, with potential extension based on performance and customer needs, with work across