Field Service Technician

Expert Employment; Hillstreet; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is looking for a skilled technician to maintain, service, and repair HVAC equipment, including chillers and boilers. You will attend customer sites for various tasks, from maintenance to commissioning work. The ideal candidate must have strong customer service skills and a UK driving license. This role offers the opportunity to build relationships and collaborate with internal teams to enhance service quality. Applicants should be prepared for nationwide coverage.

Qualifications

• Experience as a service or field-based technician.
• Strong customer service and communication skills.
• Proficient in troubleshooting technical issues.

Responsibilities

• Perform maintenance and repairs on various HVAC equipment.
• Diagnose issues using hand tools and diagnostic software.
• Build relationships with customers as a trusted contact.
• Collaborate with teams to enhance service quality.
• Document completed work in CRM systems.

Skills

Field-based experience

Customer service skills

Communication skills

Troubleshooting

Job description

The role involves maintaining, servicing, and repairing a range of equipment including chillers, heaters, HVAC systems, boilers, heat exchangers, and process cooling units.

Key Responsibilities

Attend customer sites for maintenance, breakdowns, warranty, hire, and commissioning work

Diagnose and repair equipment using hand tools, diagnostic software, and blueprints

Build strong customer relationships and act as a trusted technical contact

Work closely with Service Desk, Sales, and Operations to share insights and drive improvements

Report on completed work orders and ensure accurate records in CRM systems

Skills and Experience

Experience in a service or field-based technician role

Strong customer service and communication skills

Ability to troubleshoot and solve technical problems

UK driving licence and willingness to cover nationwide sites