Scheduling & Customer Care Specialist

Zipwater; Dereham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company Sick Pay

Fun and lively atmosphere

Full training and support

Onsite parking

Cycle to Work

Pension

Life insurance

Health care plan

Employee discounts

Well-being programs

Job summary

Zip Water is seeking a Scheduler to join our team in Dereham to coordinate repairs and maintenance visits, manage engineers' diaries, and ensure high levels of customer satisfaction.

You will liaise with engineers, customers and managers, handle enquiries by phone and email, and contribute to service level targets while enjoying a supportive, friendly environment with training and benefits.

Qualifications

• Excellent telephone manner and interpersonal skills.
• Team player with the ability to balance multiple tasks.
• Strong organisational and data-entry accuracy abilities.

Responsibilities

• Schedule repair and planned maintenance visits for engineers and manage their diaries.
• Liaise with engineers, customers and managers.
• Send out parts to customers and engineers.
• Daily communications with customers internal and external.
• Handle incoming customer enquiries by telephone and email.
• Ensure priority customer calls are raised correctly.
• Advise customers of site attendance details.
• General data entry and record keeping.
• Strive to achieve service levels and targets.

Skills

Scheduling

Customer service

Diary management

Communication

Job description

Zip Water is seeking a Scheduler to join our team in Dereham to coordinate repairs and maintenance visits, manage engineers' diaries, and ensure high levels of customer satisfaction.

You will liaise with engineers, customers and managers, handle enquiries by phone and email, and contribute to service level targets while enjoying a supportive, friendly environment with training and benefits.