Field Service Coordinator

Zipwater; Dereham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company Sick Pay

Casual dress code

Full training and continuous support

Onsite parking

Job summary

Zip Water is seeking a Field Service Coordinator to join our team and help deliver excellent customer care. You will coordinate engineers’ visits, manage diaries and ensure timely communication with customers to maintain high service levels.

You will liaise with customers, engineers and managers, processing parts requests and handling daily inquiries by phone and email while supporting a positive, proactive service culture.

Qualifications

• Strong communication skills and a customer-focused approach.
• Experience in scheduling or coordinating service visits.
• Ability to liaise effectively with engineers, customers and managers.

Responsibilities

• Schedule repair and planned maintenance visits for engineers and manage their diaries.
• Liaise with engineers, customers and managers to coordinate events.
• Dispatch parts to customers and engineers and handle daily inquiries by phone and email.

Skills

Strong communication

Scheduling/coordination

Customer service

Job description

Due to continued growth, we are looking for a Field Service Coordinator to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values. As the world's leading water experts, we are dedicated to delivering high-quality water solutions to our customers. With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world's most advanced drinking water systems. Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.

Are you a strong communicator, looking for a new challenge? Do you enjoy working in a face paced environment? Have you previously worked in a scheduling or coordination role? If so, we would love to hear from you!

Main Duties

• Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries.
• Liaising with engineers, customers, and managers.
• Sending out parts to customers and engineers.
• Daily communications with customers internal and external Dealing with incoming customer enquiries both by telephone and email Ensure priority customer calls are raised correctly.
• Liaise with customers to advise them of site attendance.
• General Data Entry Actively seek to achieve all service levels.

Benefits

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
• Full training and continuous support with your team
• Modern canteen and break "chill out" areas
• There's onsite parking - we have plenty of space!!
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Well-being programs - your well-being is important to us
• Access to on-going learning and development with our online learning platform