Field Service Scheduler & Customer Care Specialist

Zipwater; Dereham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company Sick Pay

Casual dress code

Full training and continuous support

Onsite parking

Job summary

Zip Water is seeking a Field Service Coordinator to join our team and help deliver excellent customer care. You will coordinate engineers’ visits, manage diaries and ensure timely communication with customers to maintain high service levels.

You will liaise with customers, engineers and managers, processing parts requests and handling daily inquiries by phone and email while supporting a positive, proactive service culture.

Qualifications

• Strong communication skills and a customer-focused approach.
• Experience in scheduling or coordinating service visits.
• Ability to liaise effectively with engineers, customers and managers.

Responsibilities

• Schedule repair and planned maintenance visits for engineers and manage their diaries.
• Liaise with engineers, customers and managers to coordinate events.
• Dispatch parts to customers and engineers and handle daily inquiries by phone and email.

Skills

Strong communication

Scheduling/coordination

Customer service

Job description

Zip Water is seeking a Field Service Coordinator to join our team and help deliver excellent customer care. You will coordinate engineers’ visits, manage diaries and ensure timely communication with customers to maintain high service levels.

You will liaise with customers, engineers and managers, processing parts requests and handling daily inquiries by phone and email while supporting a positive, proactive service culture.