Field Service Coordinator: Master Scheduler & Customer Care

Zip Water; Dereham; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life insurance

Health care cash plan

Perks at Work

Cycle to work

Onsite parking

Training & development

Job summary

Zip Water is seeking a Field Service Coordinator to join our growing team and deliver world class customer care, ensuring targets and high customer satisfaction in all interactions.

You will schedule repair and maintenance visits, liaise with engineers and customers, dispatch parts, handle inquiries by phone and email, and keep data accurate while prioritising your workload to meet service levels. A friendly, proactive communicator with attention to detail will thrive in this role.

Qualifications

• Experience in a scheduling or coordination role
• Excellent telephone manner and interpersonal skills
• Strong organisational and data-entry abilities
• Customer service oriented with high attention to detail

Responsibilities

• Scheduling repair and planned maintenance visits for engineers
• Liaising with engineers, customers, and managers
• Sending out parts to customers and engineers
• Daily communications with customers (internal and external)
• Dealing with incoming customer enquiries by telephone and email
• Ensure priority customer calls are raised correctly
• Liaise with customers to advise site attendance
• General Data Entry
• Actively seek to achieve all service levels

Skills

Excellent telephone manner

Interpersonal skills

Team player

Customer service oriented

Attention to detail

Job description

Zip Water is seeking a Field Service Coordinator to join our growing team and deliver world class customer care, ensuring targets and high customer satisfaction in all interactions.

You will schedule repair and maintenance visits, liaise with engineers and customers, dispatch parts, handle inquiries by phone and email, and keep data accurate while prioritising your workload to meet service levels. A friendly, proactive communicator with attention to detail will thrive in this role.