Field Service Scheduler & Coordinator

Pertemps Bond; Bromsgrove; On-site; GBP 27,000 - 28,000; Full time

Job summary

Pertemps Bond is recruiting a Service Coordinator for their Bromsgrove operation. The role focuses on planning and administrative support to ensure smooth delivery of customer service operations, coordinating engineers, customers and internal teams.

Key duties include scheduling work, handling enquiries by phone and email, updating CRM systems, processing service documentation, and assisting with invoices. The ideal candidate will have strong organisational skills and experience in a busy

Qualifications

• Previous experience in a Service Coordinator, Planner, Customer Service Coordinator or Administration role.
• Experience working within a busy customer service or scheduling environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Confident using Microsoft Office, particularly Excel, and CRM systems.
• A proactive approach with strong problem-solving abilities.
• Able to work effectively both independently and as part of a team.

Responsibilities

• Planning, booking and scheduling work for field-based and workshop engineers.
• Coordinating engineer diaries to maximise efficiency and meet customer requirements.
• Acting as the first point of contact for customer enquiries via telephone and email.
• Managing inbound and outbound communications with customers and engineers.
• Resolving customer queries and providing regular updates on service requests.
• Booking travel and accommodation for engineers when required.
• Processing service documentation and maintaining accurate records on internal systems.
• Updating CRM and service management systems to ensure information is accurate and up to date.
• Raising invoices and supporting the administration of completed service jobs.
• Working closely with internal departments to ensure excellent customer service is delivered at all times.
• Providing general administrative support to the wider customer service team.

Job description

Pertemps Bond is recruiting a Service Coordinator for their Bromsgrove operation. The role focuses on planning and administrative support to ensure smooth delivery of customer service operations, coordinating engineers, customers and internal teams.

Key duties include scheduling work, handling enquiries by phone and email, updating CRM systems, processing service documentation, and assisting with invoices. The ideal candidate will have strong organisational skills and experience in a busy