Field Service & Product Support Engineer – Hybrid (UK & IE)

Mercury Hampton Ltd; Manchester; Híbrido; GBP 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Car

Home Working

Field-based travel

Descripción de la vacante

Mercury Hampton Ltd invites applications for a Field Service & Product Support Engineer covering the UK and Ireland. This field-based, permanent role offers a salary up to £60,000 and a company car, with home working alongside field presence.

You will install, fault diagnose and support advanced construction equipment and attachments, travelling to customer sites, dealers and service partners.

Formación

• Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or related discipline.
• Experience servicing mobile plant or construction equipment.
• Knowledge of CAN Bus systems and electro-hydraulic controls.
• Experience with excavator attachments, tiltrotators or quick couplers.
• Strong diagnostic skills across electrical, hydraulic and mechanical systems.
• Ability to interpret electrical schematics and hydraulic diagrams.
• Experience dealing directly with customers and end users.
• Full UK driving licence.
• Willingness to travel throughout the UK and Ireland.

Responsabilidades

• Install, commission and support specialist equipment at customer sites.
• Diagnose and resolve electrical, hydraulic and mechanical faults.
• Provide technical support to customers, dealers and field teams.
• Conduct inspections, investigations and root-cause analysis.
• Support product testing, validation and development projects.
• Deliver demonstrations and customer training.
• Produce service reports and technical documentation.
• Support warranty investigations and corrective actions.
• Liaise with engineering to improve product performance.

Conocimientos

Customer interaction

Diagnostics

Electrical systems

Hydraulic systems

Mechanical systems

CAN Bus knowledge

Travel readiness

Educación

Engineering apprenticeship or equivalent

Descripción del empleo

Mercury Hampton Ltd invites applications for a Field Service & Product Support Engineer covering the UK and Ireland. This field-based, permanent role offers a salary up to £60,000 and a company car, with home working alongside field presence.

You will install, fault diagnose and support advanced construction equipment and attachments, travelling to customer sites, dealers and service partners.