Field Service & Product Engineer

Mercury Hampton Ltd; Oxford; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company Car

Home Working + Field

Job summary

Mercury Hampton Ltd is seeking a Field Service & Product Support Engineer to cover the UK & Ireland, combining hands-on engineering with customer interactions. The role is field-based with home working options and a company car, offering up to £60,000 salary and strong opportunities to influence product development.

You will install, service and diagnose complex equipment at customer sites, provide training, and work with dealers and the engineering team to improve reliability across our

Qualifications

• Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or related discipline.
• Experience servicing, maintaining or supporting mobile plant, construction equipment or heavy machinery.
• Knowledge of CAN Bus systems and electro-hydraulic controls.
• Experience with excavator attachments, tiltrotators, quick couplers or related equipment.
• Strong diagnostic skills covering electrical, hydraulic and mechanical systems.
• Ability to interpret electrical schematics and hydraulic diagrams.
• Experience dealing directly with customers and end users.
• Full UK driving licence.
• Willingness to travel throughout the UK and Ireland.

Responsibilities

• Install, commission and support specialist equipment across customer sites.
• Diagnose and resolve electrical, hydraulic and mechanical faults.
• Provide technical support to customers, dealers and field service teams.
• Conduct machine inspections, investigations and root-cause analysis.
• Support product testing, validation and development projects.
• Deliver product demonstrations and customer training.
• Produce service reports and technical documentation.
• Support warranty investigations and corrective actions.
• Liaise with engineering teams to improve product performance and reliability.
• Promote best practice and deliver a first-class customer experience.

Skills

CAN Bus systems

Electro-hydraulic controls

Excavator attachments

Tiltrotators

Quick couplers

Diagnostic skills

Electrical schematics

Customer-facing

Driving licence

Travel UK & Ireland

Education

Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or related discipline

Job description

Field Service & Product Support Engineer

UK & Ireland | Permanent | Field-Based

Salary - Up to £60,000

Company Car

Home Working + Field

Engineer the Future of Construction Equipment Technology

Our client is a market-leading engineering and manufacturing business supplying innovative attachment solutions to the construction, plant hire and infrastructure sectors. With a reputation for technical excellence, product innovation and customer support, the company continues to invest heavily in new technologies and product development.

As part of its continued growth, an exciting opportunity has arisen for a Field Service & Product Support Engineer to join the business, providing technical support, product expertise and engineering solutions across the UK and Ireland.

The Opportunity

This is a highly visible role where you'll act as the technical expert for a range of advanced equipment and attachment systems. Working closely with customers, dealers, service partners and the internal engineering team, you'll be instrumental in supporting installations, diagnosing faults, delivering training and contributing to ongoing product improvement initiatives.

The position would suit an engineer with experience in construction plant, agricultural machinery, off-highway equipment, heavy vehicles or related industries who enjoys combining hands-on engineering with customer interaction.

Key Responsibilities

• Install, commission and support specialist equipment across customer sites.
• Diagnose and resolve electrical, hydraulic and mechanical faults.
• Provide technical support to customers, dealers and field service teams.
• Conduct machine inspections, investigations and root-cause analysis.
• Support product testing, validation and development projects.
• Deliver product demonstrations and customer training.
• Produce service reports and technical documentation.
• Support warranty investigations and corrective actions.
• Liaise with engineering teams to improve product performance and reliability.
• Promote best practice and deliver a first-class customer experience.

About You

You'll be a proactive and technically capable engineer who enjoys solving problems and building strong customer relationships.

Essential

• Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or a related discipline.
• Experience servicing, maintaining or supporting mobile plant, construction equipment or heavy machinery.
• Knowledge of CAN Bus systems and electro-hydraulic controls
• Experience with excavator attachments, tiltrotators, quick couplers or related equipment.
• Strong diagnostic skills covering electrical, hydraulic and mechanical systems.
• Ability to interpret electrical schematics and hydraulic diagrams.
• Experience dealing directly with customers and end users.
• Full UK driving licence.
• Willingness to travel throughout the UK and Ireland.

This is an outstanding opportunity to join an innovative business where your expertise will directly influence customer success, product performance and future development