Product Support Engineer

Mercury Hampton Ltd; Birmingham; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Company Car

Job summary

Mercury Hampton Ltd is seeking a Field Service & Product Support Engineer to operate across the UK and Ireland on a permanent, field-based basis. The role includes installing, commissioning, diagnosing faults and delivering customer training, with significant field support and product development input.

The successful engineer will bring experience in construction equipment, CAN Bus/electro-hydraulic controls and attachments, plus a full UK driving licence and willingness to travel nationwide.

Qualifications

• Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or a related discipline.
• Experience servicing, maintaining or supporting mobile plant, construction equipment or heavy machinery.
• Knowledge of CAN Bus systems and electro-hydraulic controls.
• Experience with excavator attachments, tiltrotators, quick couplers or related equipment.
• Strong diagnostic skills covering electrical, hydraulic and mechanical systems.
• Ability to interpret electrical schematics and hydraulic diagrams.
• Experience dealing directly with customers and end users.
• Full UK driving licence.
• Willingness to travel throughout the UK and Ireland.

Responsibilities

• Install, commission and support specialist equipment across customer sites.
• Diagnose and resolve electrical, hydraulic and mechanical faults.
• Provide technical support to customers, dealers and field service teams.
• Conduct machine inspections, investigations and root-cause analysis.
• Support product testing, validation and development projects.
• Deliver product demonstrations and customer training.
• Produce service reports and technical documentation.
• Support warranty investigations and corrective actions.
• Liaise with engineering teams to improve product performance and reliability.
• Promote best practice and deliver a first-class customer experience.

Skills

Mobile plant experience

CAN Bus knowledge

Diagnostics (electrical/hydraulic/mech

Excavator attachments

Schematic interpretation

Customer interaction

Driving licence (UK)

Willingness to travel UK & Ireland

Education

Engineering/Plant/Agricultural Machinery Apprenticeship or equivalent

Job description

Field Service & Product Support Engineer

UK & Ireland | Permanent | Field-Based
Salary - Up to £60,000
Company Car
Home Working + Field

Engineer the Future of Construction Equipment Technology

Our client is a market-leading engineering and manufacturing business supplying innovative attachment solutions to the construction, plant hire and infrastructure sectors. With a reputation for technical excellence, product innovation and customer support, the company continues to invest heavily in new technologies and product development.

As part of its continued growth, an exciting opportunity has arisen for a Field Service & Product Support Engineer to join the business, providing technical support, product expertise and engineering solutions across the UK and Ireland.

The Opportunity

This is a highly visible role where you'll act as the technical expert for a range of advanced equipment and attachment systems. Working closely with customers, dealers, service partners and the internal engineering team, you'll be instrumental in supporting installations, diagnosing faults, delivering training and contributing to ongoing product improvement initiatives.

The position would suit an engineer with experience in construction plant, agricultural machinery, off-highway equipment, heavy vehicles or related industries who enjoys combining hands‑on engineering with customer interaction.

Key Responsibilities

• Install, commission and support specialist equipment across customer sites.
• Diagnose and resolve electrical, hydraulic and mechanical faults.
• Provide technical support to customers, dealers and field service teams.
• Conduct machine inspections, investigations and root‑cause analysis.
• Support product testing, validation and development projects.
• Deliver product demonstrations and customer training.
• Produce service reports and technical documentation.
• Support warranty investigations and corrective actions.
• Liaise with engineering teams to improve product performance and reliability.
• Promote best practice and deliver a first‑class customer experience.

About You

You'll be a proactive and technically capable engineer who enjoys solving problems and building strong customer relationships.

Essential

• Apprenticeship or recognised qualification in Engineering, Plant, Agricultural Machinery, Automotive or a related discipline.
• Experience servicing, maintaining or supporting mobile plant, construction equipment or heavy machinery.
• Knowledge of CAN Bus systems and electro‑hydraulic controls
• Experience with excavator attachments, tiltrotators, quick couplers or related equipment.
• Strong diagnostic skills covering electrical, hydraulic and mechanical systems.
• Ability to interpret electrical schematics and hydraulic diagrams.
• Experience dealing directly with customers and end users.
• Full UK driving licence.
• Willingness to travel throughout the UK and Ireland.