Customer Support Service Planner

Atlas Copco Group; Daventry; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of trust

Career growth

Innovation culture

Comprehensive benefits

Health & well-being

Descripción de la vacante

Atlas Copco Power Technique in Daventry is seeking a Customer Support Service Planner to provide admin support from quotation to invoice and coordinate service visits, repairs, and warranty claims. You will liaise with customers and internal teams to ensure timely delivery and accurate documentation.

Key requirements include strong customer service, excellent communication, planning skills, and SAP experience.

Formación

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of working with SAP is desirable.

Responsabilidades

• Administer the forward planning of all open orders from quotation through to invoice.
• Liaise with customers by telephone and e-mail to arrange service visits and confirm scope and dates.
• Organise repairs and warranty claims within the workshop and onsite.
• Coordinate with external vendors to ensure timely delivery within budget.
• Provide customers with risk assessments, method statements and engineer certification as required.
• Manage the Engineer and Technical Support planning board.
• Maintain internal service systems; training will be provided.
• Support the team and provide resources as required.
• Answer customer queries on prices, deliveries and invoices.
• Handle stock returns / credits / returns to distribution centres.

Conocimientos

Customer service experience

Communication skills

Planning and organising

Microsoft Office

SAP knowledge

Herramientas

SAP

Descripción del empleo

As a Customer Support Service Planner, you will contribute to the profitability of the Atlas Copco Power Technique business through the provision of active administration and support to both customers and colleagues.

You will

• Work as part of a dedicated, customer focused, cohesive team.
• Administer the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner, for both our workshop and site visits. From quotation through to invoice.
• Liaise with customers, both internal and external, by telephone and e-mail to arrange and confirm the service visits.Ensuring they are fully aware of the scope of work and the date to be carried out.
• Organise repairs and warranty claims within our workshop and onsite, liaising with our Logistics Team for delivery and collections.
• Coordinatewith external vendors to ensure all materials and services are delivered on time and within budget, from quotation to payment.
• Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
• Manageour Engineer and Technical Support planning board.
• Be responsible for our internal service systems, full training will be provided.
• Workclosely with the Support team and providing resource when required.
• Answer customer telephone queries with respect to prices, deliveries, invoice and to collate any other information required by the customer or the Sales teams.
• Handlecustomer stock returns/credit notes/returns to distribution centres/ consignment stock administration (where applicable).
• Liaisewith our Service Engineers to ensure quarterly stock checks are processed

To succeed, you will need

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of wokring with SAP is desirable.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

The role will be based at our Daventry Workshop.

Contact information

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future‑proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website