Service Planner

Atlas Copco; Wolverhampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Atlas Copco Wolverhampton is seeking a Service Planner to join a collaborative team. You will ensure the right engineer is in the right place at the right time, coordinating with customers and field-based engineers across the UK.

Key duties include scheduling workloads, planning visits, managing work orders, and providing engineers with the resources and information needed to perform work safely and effectively.

Qualifications

• Excellent planning, organisation and time management to coordinate field engineers.
• Strong communication skills and ability to build relationships across teams.
• Ability to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office applications.
• Proactive, solution-focused approach.
• Commitment to delivering excellent customer service.
• Experience in planning, scheduling, administration or coordination.
• Knowledge of SAP or similar business systems.
• Experience within a service, engineering, logistics or operational environment.
• Understanding of resource planning or workforce scheduling.

Responsibilities

• Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction.
• Planning service visits and responding to changing priorities throughout the day.
• Allocating and monitoring work orders from booking through to completion.
• Supporting engineers with the information and resources they need to carry out work safely and effectively.
• Working closely with customers to arrange service visits and provide updates.
• Responding to customer enquiries professionally and promptly.
• Providing supporting documentation such as risk assessments, method statements and engineer certifications.
• Helping to ensure every customer receives a positive and professional experience
• Maintaining accurate information within our business systems, including SAP and SPIRIT.
• Coordinating specialist equipment and calibration tools when required.
• Collaborating with engineering, sales and operations teams to meet customer requirements.
• Contributing ideas and improvements that help us work smarter and deliver even better service.

Tools

SAP

SPIRIT

Microsoft Office

Job description

We're looking for a Service Planner to join our friendly and supportive team in Wolverhampton. This is a fantastic opportunity for someone who enjoys solving problems, building relationships and making a real difference to both customers and colleagues.

As the link between our customers and field-based engineers, you'll play a key role in ensuring our service operation runs smoothly, efficiently and safely. Your planning and coordination skills will help us deliver an outstanding experience to customers across the UK.

As a Service Planner, you'll be at the heart of our service operation, helping to ensure the right engineer is in the right place at the right time.

Your responsibilities will include:

• Scheduling and managing Field Service Engineer workloads to maximise efficiency and customer satisfaction.
• Planning service visits and responding to changing priorities throughout the day.
• Allocating and monitoring work orders from booking through to completion.
• Supporting engineers with the information and resources they need to carry out work safely and effectively.
• Working closely with customers to arrange service visits and provide updates.
• Responding to customer enquiries professionally and promptly.
• Providing supporting documentation such as risk assessments, method statements and engineer certifications.
• Helping to ensure every customer receives a positive and professional experience
• Maintaining accurate information within our business systems, including SAP and SPIRIT.
• Coordinating specialist equipment and calibration tools when required.
• Collaborating with engineering, sales and operations teams to meet customer requirements.
• Contributing ideas and improvements that help us work smarter and deliver even better service.

Your skills and experience

We're interested in people from a variety of backgrounds who can bring strong organisational skills, a positive attitude and a customer-focused mindset.

• Excellent planning, organisation and time management skills.
• Strong communication skills with the confidence to build relationships across different teams.
• The ability to manage multiple priorities in a busy environment.
• Good IT skills, including Microsoft Office applications.
• A proactive and solution-focused approach.
• A commitment to delivering excellent customer service.
• Experience in planning, scheduling, administration or coordination.
• Knowledge of SAP or similar business systems.
• Experience within a service, engineering, logistics or operational environment.
• Understanding of resource planning or workforce scheduling.

Your compensation and benefits

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is abouthaving opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

Your job location

This role requires you to work on-site at our office inWolverhampton, United Kingdom (GB). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website