Hybrid Service Planner: Coordinate & Optimize Field Service

Atlas Copco; Uddingston; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid work

Modern office

40 hours of training per year

Pension & benefits

Career growth opportunities

Job summary

Atlas Copco is seeking a CTS Service Planner for our office in Uddingston, Scotland. The role involves coordinating service activities from start to finish, ensuring a smooth customer experience while supporting field service engineers on a day-to-day basis.

You will plan, schedule, and release service orders, manage parts and resources, and communicate with customers to arrange appointments. Hybrid work and ongoing development are offered within a global organisation.

Qualifications

• Organised with the ability to manage multiple priorities.
• Clear communication with customers and colleagues.
• Problem solving and process improvement mindset.
• Experience in planning, administration, customer service, or coordination.

Responsibilities

• Plan and schedule service work to meet customer needs and deadlines.
• Create, allocate, and release service orders to engineers.
• Ensure parts and resources are available ahead of visits.
• Communicate with customers to arrange and confirm service appointments.
• Track progress of jobs and support invoicing and follow-up.
• Collaborate with engineers, managers, and internal teams to resolve queries.
• Maintain accurate records across SAP/C4C and support contracts, purchasing, and ad-hoc projects.

Skills

Planning

Administration

Customer service

Coordination

Tools

SAP

C4C

Job description

Atlas Copco is seeking a CTS Service Planner for our office in Uddingston, Scotland. The role involves coordinating service activities from start to finish, ensuring a smooth customer experience while supporting field service engineers on a day-to-day basis.

You will plan, schedule, and release service orders, manage parts and resources, and communicate with customers to arrange appointments. Hybrid work and ongoing development are offered within a global organisation.