Service Planning & Customer Support Specialist

Atlas Copco Group; Daventry; In loco; GBP 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Culture of trust

Career growth

Innovation culture

Comprehensive benefits

Health & well-being

Descrizione del lavoro

Atlas Copco Power Technique in Daventry is seeking a Customer Support Service Planner to provide admin support from quotation to invoice and coordinate service visits, repairs, and warranty claims. You will liaise with customers and internal teams to ensure timely delivery and accurate documentation.

Key requirements include strong customer service, excellent communication, planning skills, and SAP experience.

Competenze

• Proven experience of working in a customer service.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience.
• Good knowledge of Microsoft Office applications.
• Good English and Maths skills.
• Experience of working with SAP is desirable.

Mansioni

• Administer the forward planning of all open orders from quotation through to invoice.
• Liaise with customers by telephone and e-mail to arrange service visits and confirm scope and dates.
• Organise repairs and warranty claims within the workshop and onsite.
• Coordinate with external vendors to ensure timely delivery within budget.
• Provide customers with risk assessments, method statements and engineer certification as required.
• Manage the Engineer and Technical Support planning board.
• Maintain internal service systems; training will be provided.
• Support the team and provide resources as required.
• Answer customer queries on prices, deliveries and invoices.
• Handle stock returns / credits / returns to distribution centres.

Conoscenze

Customer service experience

Communication skills

Planning and organising

Microsoft Office

SAP knowledge

Strumenti

SAP

Descrizione del lavoro

Atlas Copco Power Technique in Daventry is seeking a Customer Support Service Planner to provide admin support from quotation to invoice and coordinate service visits, repairs, and warranty claims. You will liaise with customers and internal teams to ensure timely delivery and accurate documentation.

Key requirements include strong customer service, excellent communication, planning skills, and SAP experience.