Regional Service Manager

Oyster Recruitment Limited; Worcester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonus of 10%

Company car

Private health and dental coverage

25 days holiday + bank holidays

Private health & dental

Job summary

A leading recruitment agency is looking for an experienced Regional Service Manager to lead a skilled team of engineers in the UK. This role involves driving service delivery, achieving operational efficiency, and building client relationships. Candidates should have a strong technical background, proven team management experience, and excellent communication skills. Competitive salary and benefits include a performance bonus, company car, and private health coverage. If you thrive in improving operations and leading teams, apply now!

Qualifications

• Proven experience managing a team of technical field engineers.
• Excellent communication and stakeholder management abilities.
• Strong leadership and change management skills.
• Proficient with digital tools and data analysis.

Responsibilities

• Lead and mentor a team of 10+ field service engineers.
• Ensure service level agreements (SLAs) are consistently met.
• Collaborate with commercial teams to identify new opportunities.
• Ensure service level agreements (SLAs) are consistently met
• Build strong relationships with high-profile clients
• Collaborate with commercial teams to identify new opportunities
• Support international distributors with technical and commercial guidance

Skills

Technical background

Leadership and coaching

Communication skills

Stakeholder management

Data analysis

Digital tools & data analysis

Driving licence

Travel ability

Field service management

Job description

Pay Range

This range is provided by Oyster Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Regional Service Manager

Our client, an award-winning, rapidly growing company is looking for a Regional Service Manager. This is a fantastic opportunity to lead and inspire a team of skilled engineers across a defined UK region, working closely with customer support, commercial teams and senior management to ensure service delivery, operational efficiency and opportunities for growth are maximised.

Key Responsibilities

• Lead and mentor a team of 10+ field service engineers
• Drive continuous improvement in service delivery and efficiency
• Develop your team through training and performance management
• Ensure service level agreements (SLAs) are consistently met
• Build strong relationships with high‑profile clients
• Collaborate with commercial teams to identify new opportunities
• Support international distributors with technical and commercial guidance

Who They’re Looking For

• A technical background
• Proven experience managing a team of technical field engineers
• Strong leadership, coaching and change management skills
• Excellent communication and stakeholder management abilities
• Proficient with digital tools and data analysis
• Full driving licence and ability to travel
• A successful track record in a field service management role – desirable

What’s on Offer

• Performance bonus of 10% (with potential to earn more)
• Company car, phone and laptop
• 25 days holiday + bank holidays, rising to 28 with service
• Pension and life insurance
• Private health and dental coverage

This is a fantastic opportunity for an experienced Regional Service Manager to take ownership of a high‑performing service team, shape processes and make a real impact on service delivery.

If you’re a hands‑on leader who thrives on building teams, improving operations and delivering outstanding results, this is the role for you! Apply now.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Management