Field Service Engineer

Omega Resource Group; West Midlands; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Holiday 25+ days

Pension

Company vehicle

Private medical insurance

Cycle to work

Parental leave (enhanced)

Long service awards

Eye care voucher

Job summary

Omega Resource Group recruitment Field Service Engineer for the Midlands. You will assemble complex components for the scientific industry to tight tolerances and meet customer demand.

The role emphasizes electrical, mechanical and computer-based engineering skills, with experience on commercial equipment in production settings. You will install, fault-find, repair, plan parts, and maintain clear communication with customers and the CSC.

Qualifications

• Electrical, mechanical and computer-based engineering skills required.
• Experience with commercial equipment in a production environment is essential.
• Good communication, IT and customer liaison skills are essential.
• Strong customer service orientation and teamwork qualities.

Responsibilities

• Assemble complex components and products for the scientific industry with tight tolerances.
• Install, investigate and repair machine faults (electrical and mechanical).
• Plan and prepare parts, equipment and resources for repairs in a timely manner.
• Escalate issues and report to CSC/Supervisor/Customer; follow up with documentation.

Skills

Electrical engineering

Mechanical engineering

Computer-based engineering

Job description

Position: Field Service Engineer
Location: Midlands
Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities – Field Service Engineer (Midlands)

In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

Other responsibilities include:

• Responsible for Installing, investigating and repairing machine faults of both
• Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
• To assist customers and internal staff with the identification of spare parts.
• Customer facing – clear communication to customer both verbal and written – take ownership of faults / calls assigned to you
• Demonstrate flexibility with start and finish times and cross skilling
• Provide Helpdesk / Telephone / Remote support when required.
• Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Experience or Qualifications – Field Service Engineer (Midlands)

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment alone and as part of a team is required.
• Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI’s.
• Good communication, IT and customer liaison skills are essential to this role.

Benefits – Field Service Engineer (Midlands)

• Holiday 25+ BH (increases with service)
• Pension (5%ER increases with service)
• Vehicle
• Private medical insurance
• Cycle to work scheme
• Parental leave (enhanced with service)
• Long Service Awards
• Eye care voucher

Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.

For more information regarding this Field Service Engineer (Northwest) role please contact Ben Herd on 01453 829523 or [e-mail]