Field Service Engineer

Staffline; West Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday 25+ days

Pension scheme

Company vehicle

Private medical insurance

Cycle to work

Parental leave

Long service awards

Eye care voucher

Job summary

Staffline is seeking a Field Service Engineer to join the Midlands team. You will assemble and service complex components for the scientific industry, ensuring accuracy and meeting customer demand.

The role requires a broad range of electrical, mechanical, and computer-based engineering competencies, with emphasis on fault diagnosis, parts planning, and proactive customer liaison. A team-oriented, proactive attitude is essential.

Qualifications

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment is required.
• Strong communication, IT and customer liaison skills are essential.

Responsibilities

• Install, investigate and repair machine faults of an electrical and mechanical nature.
• Plan and prepare parts/equipment and resources for repairs to be completed promptly.
• Communicate escalations, problems, concerns or delays to the CSC/Supervisor/Customer and follow up with a report.
• Assist customers and internal staff with identifying spare parts.
• Maintain clear customer communication, take ownership of faults/calls, and provide helpdesk/remote support as needed.
• Observe Health and Safety and Working time regulations; follow company policy.

Skills

Electrical engineering

Mechanical engineering

Computer-based engineering

Job description

Position: Field Service Engineer
Location: Midlands
Job Type: Permanent

My client, a specialist manufacturing business are on the hunt for a Field Service Engineer to join their team in their northern division!

Role and Responsibilities - Field Service Engineer (Midlands)

In this role, you will be assembling complex components and products for the scientific industry in line with tight tolerances and customer demand.

Other responsibilities include:

• Responsible for Installing, investigating and repairing machine faults of both
• Electrical and a Mechanical nature assigned by the CSC (Customer Support Centre)
• Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
• Ensure clear communication of escalations/ problems / concerns or delays to the CSC / Supervisor / Customer and follow up with a report if required.
• To assist customers and internal staff with the identification of spare parts.
• Customer facing - clear communication to customer both verbal and written - take ownership of faults / calls assigned to you
• Demonstrate flexibility with start and finish times and cross skilling
• Provide Helpdesk / Telephone / Remote support when required.
• Observe Health and Safety & Working time regulations. To follow and Adhere to the Company handbook and company policy and procedures.

Experience or Qualifications - Field Service Engineer (Midlands)

• A wide range of electrical, mechanical and computer-based engineering skills.
• Experience of working on commercial equipment within a production environment alone and as part of a team is required.
• Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPI's.
• Good communication, IT and customer liaison skills are essential to this role.

Benefits - Field Service Engineer (Midlands)

• Holiday 25+ BH (increases with service)
• Pension (5%ER increases with service)
• Vehicle
• Private medical insurance
• Cycle to work scheme
• Parental leave (enhanced with service)
• Long Service Awards
• Eye care voucher

Candidates who currently are a Field Service Engineer, Mobile Maintenance Engineer or Field Service Technician may be suitable for this position.