Field Service Manager — Lead Global Tech Team

Iba; England; Presencial; GBP 52.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company car

Meal vouchers

Group insurance

Descripción de la vacante

IBA is seeking a Field Service Manager to lead a team of 10 Field Service Engineers responsible for installation, maintenance, and repair of IBA equipment and systems. You will ensure effective planning, coordination, and execution of field service activities while supporting development and performance of your team.

Your goal is to deliver high-quality customer service, ensure safe and efficient operations, and maintain equipment performance in line with contractual and business objectives.

Formación

• Open to first-time managers; previous management experience is an asset.
• At least three years of experience at IBA, or five years of external experience in an industrial environment.
• A technical background is a strong asset.
• Strong proficiency in Excel and the Microsoft Office Suite
• Fluent in written and spoken English; French is a plus.

Responsabilidades

• Coordinate scheduling of maintenance, installation, upgrades, and emergencies.
• Forecast workload and manpower needs.
• Participate in operational and safety meetings.
• Manage customer support requests, mission reports, and product knowledge updates.
• Lead performance reviews and KPI tracking.

Conocimientos

Leadership

Management experience

English proficiency

Excel

Microsoft Office

Herramientas

Excel

Microsoft Office

Descripción del empleo

IBA is seeking a Field Service Manager to lead a team of 10 Field Service Engineers responsible for installation, maintenance, and repair of IBA equipment and systems. You will ensure effective planning, coordination, and execution of field service activities while supporting development and performance of your team.

Your goal is to deliver high-quality customer service, ensure safe and efficient operations, and maintain equipment performance in line with contractual and business objectives.