Field Service Manager

BSRIA; Bracknell; Presencial; GBP 50.000 - 70.000; Jornada completa

Descripción de la vacante

BSRIA is seeking a Field Service Manager in Bracknell to lead Building Performance Engineers and ensure safe, efficient field service delivery. You will oversee daily operations, performance, and team competency while addressing delivery challenges to meet customer commitments.

You will drive scheduling, resource planning and KPI monitoring, ensuring tasks are completed on time and to high quality standards, with a focus on safety, quality, and regulatory compliance.

Formación

• Proven experience managing field-based service, compliance or engineering teams.
• Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience.
• Experience direct line management including employee development and performance management.
• Experience scheduling resources and field-service delivery against customer, quality and timescale requirements.

Responsabilidades

• Lead, support and develop Building Performance Engineers.
• Oversee day-to-day team operations and performance.
• Ensure safety, quality and regulatory compliance in field activities.
• Manage scheduling, resource planning and field-service delivery.
• Champion continuous improvement and effective stakeholder engagement.

Conocimientos

Team leadership

Stakeholder management

Problem-solving

Communication

People development

Educación

Engineering degree or NVQ 4/5

Descripción del empleo

Job Title: Field Service Manager Location: Bracknell, Office Based Salary: Competitive Job Type: Permanent, Full time

As Field Service Manager, you will play a key role in leading and supporting our Building Performance Engineers, ensuring our field services are delivered safely, efficiently and to consistently high standards.

You will oversee day-to-day deployment, operational performance and team competency, while resolving delivery challenges and helping ensure we continue to meet our commitments to customers.

Key Responsibilities

• Team Leadership & Management: Lead, support and develop Building Performance Engineers, providing guidance and taking appropriate action where required.
• Recruit, onboard and train employees, including managing probation and performance review processes.
• Manage day-to-day team operations to maintain efficiency and support organisational goals.
• Ensure appropriate management of employee matters in line with regulatory requirements and internal policies.
• Champion a culture of safety, wellbeing, accountability, continuous improvement and development Contribute to a collaborative, high-performing team Deputise for the BPE management team when required.

Operational Excellence & Efficiency

• Oversee scheduling, resource planning and workforce coverage across the team.
• Monitor operational KPIs, including completion rates, productivity and resource utilisation.
• Ensure tasks and projects are delivered on time and to the required quality standards.
• Allocate resources effectively and address avoidable delays, repeat visits, aborted work and remedial activity.
• Ensure field records and supporting information are completed accurately and promptly.
• Provide feedback to support the improvement, streamlining and implementation of operational processes.

Safety, Quality & Risk Management

• Ensure compliance with health and safety requirements, industry regulations, company policies and quality standards, including ISO/IEC 17025 and ISO 9001.
• Conduct audits and assessments to demonstrate competency, identify opportunities for improvement and support regulatory compliance.
• Stop or escalation work where there are material safety, quality, competency or compliance concerns.
• Ensure incidents, non-conformities and operational risks are appropriately recorded and escalated.

Technical Expertise

• Support engineers with day-to-day operational queries relating to service delivery.
• Maintain knowledge of regulatory and technical developments relevant to the industry and communicate these to stakeholders.
• Ensure team members have the necessary technical skills and training.
• Refer matters requiring specialist technical judgement or formal approval to the appropriate technical authority.

Customer & Market Focus

• Address customer enquiries and complaints in a timely and professional manner.
• Respond effectively to client needs and escalations while maintaining service excellence.
• Identify opportunities to improve service delivery and contribute to business growth.
• Escalate customer requests or changes in scope that may have contractual, programme or cost implications.

To be considered for this Field Service Manager role

• Proven experience managing field-based service, compliance or engineering teams.
• Engineering or technical degree, NVQ Level 4 or 5, or equivalent industry experience.
• Experience of direct line management, including employee development and performance management.
• Experience scheduling resources and managing field-service delivery against customer, quality and timescale requirements.
• Knowledge of relevant standards, including ISO/IEC 17025 and ISO 9001.
• Strong leadership and team development skills.
• Excellent problem-solving and decision-making ability.
• Strong communication and stakeholder management skills.Ability to think critically, assess situations and make informed decisions.
• Understanding of how utilisation, travel, delays, repeat work and remedial activity affect service efficiency.

Culture & Behaviour

• As a BSRIA employee, you are required to: Embody integrity, accountability, and professionalism.
• Promote a culture of respect and open communication both internally and externally.
• Create a welcoming, engaging and collaborative environment that embraces equity, diversity and inclusion.
• Approach challenges with a positive future-orientated attitude to maximise value.
• Drive the successful execution and on-time delivery of tasks and projects, ensuring high quality results and operational excellence.
• Facilitate and embrace change, growth, innovation and continuous improvement.
• Commit to achieving commercial success with positive and impactful outcomes.
• Champion BSRIA as the independent industry leader in providing practical, science-based solutions.

Candidates with the experience or relevant job titles of: Field Operations Manager, Technical Operations Manager, Service Delivery Manager, Regional Service Manager, Technical Services Manager, Building Services Manager, Technical Supervisor may also be considered for this role.