Field Service Technician

ibml; England; Remote; GBP 30,000 - 42,000; Full time

Job summary

ibml is seeking a full-time remote Field Service Technician to install, configure, and maintain its data capture equipment and software at customer sites or via remote support tools.

You will perform routine maintenance, troubleshoot issues, and coordinate repairs to minimize downtime, while providing technical guidance and documenting service activities. Occasional travel to client locations may be required.

Qualifications

• Strong technical aptitude in electro-mechanical systems, IT hardware and basic networking concepts.
• Experience with troubleshooting, diagnostics and repair of complex equipment or technology solutions.
• Ability to read and follow technical documentation, service manuals and SOPs.
• Solid customer service skills, including clear communication and problem-solving.
• Willingness to travel and maintain a valid driver’s license where applicable.

Responsibilities

• Install, configure and maintain ibml data capture equipment and software at client sites or remotely.
• Perform routine and preventive maintenance and troubleshoot hardware/software issues.
• Coordinate repairs to minimize system downtime and document service activities.
• Provide technical guidance to customers and escalate complex issues to engineering or support.
• Collaborate with internal teams and follow established service procedures to ensure customer satisfaction.
• Travel to client locations as required by business needs.

Skills

Electro-mechanical systems

IT hardware

Networking concepts

Troubleshooting

Reading technical documentation

Customer service

Independent remote work

Windows-based systems

Data capture systems (imaging)

Education

Associate degree in electronics or IT

Job description

Company Description

ibml provides intelligent data capture solutions that unlock information from complex business documents and deliver it rapidly into critical business applications. By combining high-speed processing, advanced intelligence, and deep industry experience, ibml helps organizations make faster, data-driven decisions. The company focuses on transforming document-intensive workflows into streamlined, digital processes that improve accuracy and efficiency. Applicants joining ibml will contribute to solutions that power mission-critical operations for clients worldwide. More information about ibml and its offerings is available at www.ibml.com.

Role Description

This full-time remote Field Service Technician role is responsible for installing, configuring, and maintaining ibml data capture equipment and related software at customer sites or via remote support tools. The technician will perform routine and preventive maintenance, troubleshoot hardware and software issues, and coordinate repairs to minimize system downtime. They will provide technical guidance to customers, document service activities, and elevate complex issues to engineering or support teams as needed. The role includes collaborating with internal teams, following established service procedures, and ensuring a high level of customer satisfaction through timely, professional communication. Occasional travel to client locations may be required depending on business needs.

Qualifications

• Strong technical aptitude in electro-mechanical systems, IT hardware, and basic networking concepts.
• Experience with troubleshooting, diagnostics, and repair of complex equipment or technology solutions.
• Ability to read and follow technical documentation, service manuals, and standard operating procedures.
• Solid customer service skills, including clear communication, active listening, and professional problem-solving.
• Comfort working independently in a remote environment, managing time, and prioritizing multiple service tasks.
• Familiarity with Windows-based systems and business applications; experience with data capture or imaging systems is a plus.
• Relevant technical certification or associate degree in electronics, IT, or a related field preferred; equivalent experience considered.
• Willingness to travel when required and maintain a valid driver’s license where applicable.