Field Service Manager

Cubic; Belfast; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled manager to oversee maintenance contracts in Belfast. This role involves guiding a team of engineers, ensuring compliance with quality standards, and enhancing customer satisfaction. You'll be responsible for resource planning, performance evaluations, and implementing safety protocols. If you thrive in a dynamic environment and have a passion for service delivery management, this opportunity is perfect for you. Join a forward-thinking company and contribute to the reliability and efficiency of essential services.

Qualifications

• Experience managing site-based engineers in electro-mechanical maintenance.
• Strong analytical skills and proficiency in Microsoft Excel.

Responsibilities

• Manage resources for maintenance contracts and ensure timely customer responses.
• Conduct performance evaluations and implement quality standards.

Skills

Electromechanical Maintenance

Customer Relationship Management

Field Support Management

Service Delivery Management

ISO 9001 Standards

Microsoft Excel

Education

HNC Electronics

Job description

Business Unit: Cubic Transportation Systems Company Details: Manage and provide guidance to all direct reports to ensure that all aspects of the MCOFS Contract are achieved and all relevant company targets are met. Advises Senior Field Services Manager/Head of department of deviations from agreed plans/targets and of any corrective actions that need to be implemented to ensure plans and targets are met. Job Details:

Location: Belfast, Northern Ireland

Job Summary:

Manage and provide guidance to all direct reports to ensure that all aspects of Communications contracts are achieved and all relevant company targets are met. Advises Senior Field Services Manager of deviations from agreed plans/targets and of any corrective actions that need to be implemented to ensure plans and targets are met.

Essential Job Duties and Responsibilities:

• Accurately identify the resources required to fulfil Cubic’s contractual requirements on Cubic’s maintenance contracts. Plan the efficient use of all resources including labour, materials, tools and transport.
• Ensure a timely response to customer calls in accordance with the contractual requirements.
• Preparation and review of all programs, technical schedules and method statements in assigned projects.
• Ensure that there is an efficient and detailed handover at the beginning/end of shift.
• Define clear measurable indicators reflecting output, quality and customer service and ensure these are adhered to.
• Review plans on a daily basis and ensure variances are identified and appropriate action taken to meet the plan.
• Undertake long term analysis of the performance indicators and identify solutions to improve customer satisfaction and resource utilisation.
• Undertake performance evaluation of staff on a regular basis to ensure customer requirements and CTS performance standards are being met.
• To continually develop systems and processes that improve the reliability and maintainability of assets.
• Ensure standards of quality as defined by the customer are achieved or exceeded.
• Company quality standards are maintained or exceeded and comply with ISO 9001.
• Comply with all statutory, Customer and Company Health and Safety Systems/acts
• Carry out risk assessments and continually strive to identify safer methods of working that reduce or remove risks.
• Carry out quality and safety audits.
• To identify training requirements and ensure correct level of training and coaching.
• To carry out investigatory and/or disciplinary action
• Identify and set up and maintain good relationships with the customer.
• To ensure that the requirements of the CTS Environmental Management System are implemented and managed
• Ensure that all staff under their responsibility complies with the statutory Health and Safety at Work Act and with the customer regulations applicable.
• Ensure that all staff under their responsibility carries out work to standards of quality compatible with ISO9001.
• Comply with Cubic’s values and adherence to all company policy and procedures. In particular comply with the code of conduct, quality, security and occupational health, safety and environmental policies and procedures.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their manager from time-to-time, as may be reasonably required of them.

Minimum Job Requirements:

Skills knowledge and experience:

Essential:

• Previous experience of field based electro mechanical maintenance and managing site based Engineers.
• Customer Relationship Management Experience.
• Field Support Management Experience.
• Service Delivery Management experience delivering to tight SLA’s
• Experience of working to ISO 9001 or equivalent quality standard.
• Intermediate/ advanced Microsoft Excel skills and well developed analytical skills

Desirable:

• Working with Service management, scheduling and remote communication systems
• Working within budgets.

Education and qualifications

Essential:

• HNC Electronics, equivalent or above

Worker Type: Employee