Field Service Engineer Yorkshire

Agfa-Gevaert; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative global organization is seeking an X-Ray Field Service Engineer to provide top-notch technical support and maintenance for advanced imaging products. This role involves traveling to customer sites, including hospitals and clinics, to ensure optimal performance and customer satisfaction. You will be responsible for the installation, commissioning, and servicing of imaging equipment, while adhering to health and safety guidelines. Join a dynamic team that values collaboration, accountability, and continuous improvement, and be part of a company that is committed to diversity and inclusion in the workplace.

Benefits

Competitive salary

Supportive management structure

Friendly work environment

Dynamic organization

Qualifications

• HNC or ONC in electromechanics, electronics, or computer science.
• Experience in a medical environment and problem-solving skills.

Responsibilities

• Deliver technical support and maintenance for imaging products.
• Ensure customer satisfaction and timely resolution of technical issues.
• Produce detailed reports and adhere to health & safety guidelines.

Skills

Problem-solving skills

Customer care skills

Self-motivation

Team player

Education

HNC or ONC degree in electromechanics

Experience in a similar role

Tools

Imaging equipment

ICT equipment

Job description

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Position Overview:

As an X-Ray Field Service Engineer, you deliver technical support, maintenance, and repair services for Agfa Radiology imaging products. You will be based from home and you will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. You travel to our customer sites, such as hospitals, clinics, and laboratories, to ensure the proper functioning and optimal performance of our products. You act as a liaison between Agfa Radiology Solutions and our customers, ensuring customer satisfaction and timely resolution of technical issues.

Location: Goole, Yorkshire area

Responsibilities:

• Problem-solving in a responsible and methodical manner whilst carrying out effective customer care skills to ensure customer satisfaction.
• Produce accurate and sufficiently detailed reports to ensure that the customer is kept informed about the work and to satisfy H&S compliance record keeping.
• Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
• The ability to manage your own schedule when required for field-based installations, corrective actions, upgrades, and preventative maintenance.
• Returning of equipment and parts in a compliant timely manner to ISO and WEEE procedures.

Who you are:

• You have an HNC or ONC degree in electromechanics, electronics, computer science or equal, or you have at least a few years’ experience in a similar role.
• You have excellent problem-solving skills.
• You have experience in working in a medical environment.
• You have a valid driving licence cat B.
• You are willing to travel to customers on a daily basis.
• You are a team player.
• You have a strong self-motivation.

What we offer now and in the future:

• A dynamic global organisation with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefit package.
• A friendly work environment surrounded by dedicated and professional colleagues.

Our Values:

Own It (I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors).

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits).

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

Diversity and Inclusion:

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.