Field Service Engineer - Printers

hireful; Sheffield; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company car

Excellent employee benefits

Job summary

hireful is seeking a hands-on MFP Service Engineer to join our field-based Service team, covering the Sheffield area. You will install, maintain and repair multifunction printers, diagnose faults and deliver excellent customer service while balancing work‑life priorities.

You'll need electromechanical skills, a good driving licence and strong communication. The role requires basic IT literacy and the ability to record service details accurately. A company car and benefits are provided.

Qualifications

• GCSE Maths (or equivalent) required.
• Full UK driving licence essential.
• Proven electromechanical skills.
• Experience servicing MFPs or printers considered an asset.

Responsibilities

• Diagnose and resolve faults on MFPs or printers.
• Carry out preventative maintenance.
• Install new devices.
• Train customers on equipment and usage.
• Manage van stock and parts.
• Maintain accurate service records.
• Collaborate with call centre to meet SLAs.

Skills

Electromechanical skills

Customer service

Communication skills

Time management

Microsoft Office proficiency

Education

GCSE Maths (or equivalent)

Full UK driving licence

Job description

Are you a hands‑on engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work‑life balance? We're looking for an MFP Service Engineer to join our field‑based Service team, installing, maintaining and repairing multifunction printers (MFPs) across the Sheffield area.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

You'll diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also escape complex issues when required while delivering a professional, customer‑focused service. Whether your background is as a Field Service Engineer, Field Service Technician, Printer Service Engineer or Photocopier Engineer, we'd love to hear from you.

Location: Field‑based - Covering the Sheffield area in South Yorkshire

Salary: Up to £31,000 basic + company car + excellent employee benefits

You'll have proven electromechanical skills and experience servicing MFPs or printers to component level, along with strong communication, customer service and networking skills. Good time management, Microsoft Office proficiency, a good understanding of Health & Safety, GCSE Maths (or equivalent) and a full UK driving licence are essential.

If you take pride in providing exceptional technical support and building lasting customer relationships,