Field Print Engineer – Sheffield & Doncaster

Kyocera Group; Sheffield, Doncaster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Kyocera Group is seeking an experienced Field Print Engineer to join their Service & Support team in the Sheffield and Doncaster areas. This field-based position focuses on installing, maintaining, and repairing printers and multifunction devices (MFPs).

The ideal candidate will have previous experience in the printer, copier, or MFP industry and be capable of delivering high-quality service while building strong customer relationships.

Qualifications

• Experience in the printer, copier or MFP industry.
• Ability to provide on-site technical support.
• Strong customer service skills.

Responsibilities

• Provide on-site technical support to assigned customer accounts.
• Diagnose and resolve faults on printers and multifunctional devices.
• Log service activity accurately using internal systems.
• Identify recurring issues and support proactive improvements.

Skills

Technical support for printers

Fault diagnosis and resolution

Installation and maintenance

Customer relationship management

Job description

Field Print Engineer – Sheffield & Doncaster

Location: Field-based covering Sheffield and Doncaster
Department: Service & Support
Reports to: Regional Service Manager

The role

We are looking for an experienced Field Print Engineer to join our Service & Support team, covering the Sheffield and Doncaster areas.

This is a field-based position, where you will visit customer sites to install, maintain and repair printers and multifunction devices (MFPs). You will play a key role in ensuring our customers receive a reliable, high-quality service and that their equipment operates efficiently.

Please note: this role is specifically focused on print engineering. We are looking for candidates with experience in the printer, copier or MFP industry, rather than general IT support.

Details for the role: Main tasks and responsibilities

Key responsibilities

• Provide on-site technical support to assigned customer accounts within agreed service levels
• Diagnose and resolve faults on printers and multifunctional devices
• Carry out installations, routine maintenance and upgrades
• Log service activity accurately using internal systems
• Identify recurring issues and support proactive improvements
• Maintain stock of parts and equipment to support field work
• Build strong relationships with customers, delivering excellent service at all times
• Support colleagues across the wider service team when required
• Ensure compliance with company and customer health and safety requirements